Customer Service Officer
Syria international Islamic bank
Total years of experience :22 years, 0 Months
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Developed strong customer relationships and loyalty through effective communication.
• Provided account information to customers and explained bill service policies and customer rights.
• Followed up with customers regarding product functionality and overall satisfaction.
• Updated and maintained database with accurate customer information and timely data entry.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Assisted with training and mentoring new team members.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Met daily customer service quotas with a focus on quality.
• Processed orders and detailed transaction information to customers
• Analyzed and reported fiscal activity to identify cost reductions.
• Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
• Utilized financial models to forecast future trends.
• Monitored key account reconciliations and balances to identify risks to financial statements.
• Calculated and documented payroll data for processing.
• Completed financial analysis and provided recommendations.
• Researched and reviewed payments received to input into financial systems.
• Prepared accounting information, producing financial statements in accordance with accounting principles.
• Analyzed business operations and trends to project future revenues and expenses.
• Reported asset utilization and audit results to management, recommending changes in operations and financial activities.
• Reviewed accounts for discrepancies to properly reconcile differences.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Followed up with customers regarding product functionality and overall satisfaction.
• Developed strong customer relationships and loyalty through effective communication.
• Assisted with training and mentoring new team members.
• Met daily customer service quotas with a focus on quality
• Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
• Interpreted and explained general accounting principles, laws, and regulations affecting financial operations.
• Analyzed and reported fiscal activity to identify cost reductions.
• Developed and implemented record-keeping and accounting systems using current computer technology.
• Utilized financial models to forecast future trends.
• Calculated and documented payroll data for processing.
• Monitored key account reconciliations and balances to identify risks to financial statements.
• Prepared accounting information, producing financial statements in accordance with accounting principles.
• Prepared periodic reports to compare budgeted costs to actual costs.
• Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
• Analyzed and reported fiscal activity to identify cost reductions.
• Monitored key account reconciliations and balances to identify risks to financial statements.
• Researched and reviewed payments received to input into financial systems.
• Managed expenditures of public relations department, keeping campaigns within budget.
• Edited and updated promotional materials, videos, and social media posts.
• Developed marketing campaigns for environmental technologies and services.
• Established and maintained cooperative relationships with representatives of community, consumer, employee, and public interest groups.
• Developed and maintained strong customer relationships and networks within designated sales territory.
• Negotiated contracts and prices with clients to exceed sales goals