Wasfi Amjad

• Technical Issue Resolution: Delivered end-to-end IT support for over 300 clients, achieving a
95% satisfaction rate by effectively diagnosing and resolving hardware and software issues.
• System Security Enhancement: Implemented basic cybersecurity strategies to secure client
systems, successfully reducing vulnerabilities by 30%.
• Software Installation and Configuration: Assisted clients with software installation, upgrades,
and configuration, ensuring compatibility and smooth operation.
• Client Training and Preventive Maintenance: Provided training to end-users and conducted
preventive maintenance, improving system reliability and user confidence.
• Customer Relationship Management: Maintained strong client relationships through prompt
and effective communication, leading to repeat business and referrals.