WAREHOUSE SUPERVISOR
AL MUTLAQ FURNITURE MFG
Total years of experience :50 years, 7 months
Key Skills and Characteristics
Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
* Safeguard of warehouse operations and contents by establishing and monitoring security procedures and protocols.
* Controlling inventory levels by conducting physical counts; reconciling with data storage system.
* Maintaining physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
* Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
* Completing warehouse operational requirements by scheduling and assigning employees; following up on work results.
* Maintaining warehouse staff by recruiting, selecting, orienting, and training employees.
* Maintaining warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
* Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. Working closely with client's representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery
* Maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
* Safeguard of warehouse operations and contents by establishing and monitoring security procedures and protocols.
* Controlling inventory levels by conducting physical counts; reconciling with data storage system.
* Maintaining physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
* Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
* Completing warehouse operational requirements by scheduling and assigning employees; following up on work results.
* Maintaining warehouse staff by recruiting, selecting, orienting, and training employees.
* Maintaining warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
* Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. Working closely with client's representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service deliver
* Maintaining courteous, prompt and efficient customer relations. Resolving customer queries, maintain constant contact with customers via phone, email and in person. Working closely with client's representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
* Overseeing and completing accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
* Planning and scheduling appropriate modes of transportation based on daily needs. Scheduling the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
* Developed standardized process for clients assigned to group including SOP, KPIs, Report requirements, system's needs, and compliance requirements. Liaison with other support groups to ensure processes are established as per company standards of quality. Provided training and handoff to team to ensure they are properly servicing customers based on established requirements
• Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.
• Managing a team of up to 25 employees within the warehouse distribution operation.
• Planning, directing and maintaining efficient warehouse operations; assigning and evaluating the work performance of personnel assigned to the store.
• Monitors volume of business and determines appropriate work schedule.
• Establishes operating standards while implementing and communicating quality improvements to Team members / associates.
• Plans, organizes, supervises and participates in daily warehouse operation activities including receiving, storage, picking, loading, quality checks.
• Ensure customer satisfaction by maintaining expected time frame of each transaction processed.
• Ensure smooth material flow & practice FIFO & LIFO method.
• Directs daily inventory management operations to ensure Team members / associates have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
• Responsible for DC container received from port & External warehouse to Replenishment in all picking bin, self-serve, buffer & add-on location.
• Handling complete process of Delivery & Assembly (D&A) shipment from transportation.
• Goods flow KPI's monitoring, filing & reporting (Container damage, Supply discrepancy report & internal damages handling transfers to recovery the items).
• Monitor record and correct any deviations in quality, safety & security standards compliance in warehouse operation.
• Maintains inventory by conducting monthly physical cycle counts, reconciling variance, empty bin, last five pieces checking, and inputting data.
• Implementing CPC (Common Planning Concept) and SOP (Standard Operating Procedure).
• Basic merchandizing technic, Lean retailing, Ready to sale, flexibility sales space & direct indirect flow.
• Sales Space Management (SSM)
Material receiving and dispatching to clients and logistic and transportation arranging
Managing and controlling all activities of the three warehouses under my jurisdiction.
Responsible for accurate receipt and warehousing of product as per company standard
Ensuring product are properly entered into the inventory system and slotted efficiently.
Proactive communication to internal contacts regarding warehouse processes which impact customers and transportation to promote the smooth flow of materials into production
Maximize warehouse space and ensure efficient product slotting.
Establish and implement operational policies and procedures including but not limited to production, receiving, routing, inventory, and transportation as it relates to the warehouse.
Responsible for maintaining high standards related to the physical condition of warehouse and equipment.
Responsible for controlling the consumable items, ensuring that the minimum stock is available.
Suggest & Implement new processes to increase efficiencies while reducing costs.
Responsible to ensure that FSC and Fire Rated door standard operations are strictly complied
Responsible for the development and training Warehouse keepers.
Planning the daily and the weekly material level to ensure that the production activities are not hindered
Supervising the Warehouse staff, ensuring the proper workflow and the applicability of the Warehouse processes. Establishing, ensuring, and continuously monitoring of highest standard of safe work practices for all Warehouse activities and to complied with Health & Safety rules and
Regulations as per company standard - Manage in collaboration with the HR and Quality Mgr. the Warehouse department in terms of Human Resource: Recruiting, Initial training for new staff in the dept, performance management, Annual Leave plan - Control of Departments records as per the Control of Records procedure
Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
Measure and report the effectiveness of warehousing activities and employees performance
Organize and maintain inventory and storage area
Ensure shipments’ and inventory transactions’ accuracy
Communicate job expectations and coach employees
Determine staffing levels and assign workload
Interface with customers to answer questions or solve problems
Maintain items record, document necessary information and utilize reports to project warehouse status
Identify areas of improvement and establish innovative or adjust existing work procedures and practices
Confer and coordinate activities with other departments
Ability to input, retrieve and analyze data
Hands-on commitment to getting the job done
Excellent communication and interpersonal skills
Proven ability to direct and coordinate operations
Strong organizational and time management skills.
Good communication and interpersonal skills
Ability to coordinate a team
Ability to supervise and provide leaderships
Negotiation skills
Rational and logical thinking
Efficient in time management
Organized and strategic planner
Knowledge of basic math and accounting
Team worker
Attention to details
Results oriented
Knowledge about store keeping and warehousing principles, practices and methods
Ability to analyze and interpret data
Technical studies
Computer skills
Multi tasking
Proactive attitude
Ability to work with deadlines
Stress management.
Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.
Meets warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.
Delivers supplies and equipment to departments by receiving and transferring items.
Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.
Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.
Secures warehouse by turning alarms on; testing systems.
Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
Updates job knowledge by participating in educational opportunities; reading technical publications.
Accomplishes warehouse and organization mission by completing related results as needed.
Plan & supervise the logistic.
Closely monitor demand and stock levels and design replenishment plan and implement accordingly.
* Maintain accurate inventory levels by performing weekly Cycle Counts of Inventory which keeps the stock values and quantities up to date on system.
* Monitor day to day operations, find Key Success Indicators and implement cost effective strategies.
* Identify Slow-Moving stocks and dead stock items, communicate with sales to promote them, discuss with production to modify the product if require, and discuss with finance to encourage sales dept, by giving more commission to designers so that we can get rid of this items.
* Analyze the risk factors and provide alternative solutions as backup, which enables the business continuity without interruption.
Time to time motivate the staff and fully use their skills which improves the performance of the department
Maintain warehouse operation in accordance with company compliance standards.
Maintain a level of warehouse cleanliness that will result in an excellent compliance audit score.
Other duties as assigned by Management.
Inventory control.
Deliveries & logistic.
Contact to the authorities.
Control all shrinkage, wastage, theft and expiry in warehouse.
Supervision, Safety Management, Data Entry Management, Dependability, Reporting Skills, Analyzing Information, Dealing with Complexity, Deadline-Oriented, Time Management, Equipment Maintenance, Organization
Successfully completed the online E-learning course Warehouse Management with Indian Institute Of Materials Management. Diploma In Sore Management With Indian Institute Of Materials Management.
