وسيم الشامي

Achievements and responsibilities:
 Responding to issues such as service inquiries, problem resolution, and retaining accounts.
 Handling customer escalations and all customer relations issues.
 Writing reports and business correspondence.
 Managing customer expectations.
 Building customer relationships and loyalty.
 Quickly researching and investigating issues that concern a customer.
 Managing customer service teams, processes, and polices.
 Creating work schedules.
 Conducting visual observations of how staff speak to customers.
 Preparing daily, weekly, and monthly reports for senior managers.
 Coaching and developing team members in soft skills.
 Assessing the customer service department’s operational performance against set targets.
 Promoting products and services.
* Social Education - Training - Summer camps
* Time management and leadership courses
* Public relations
* Call center
* Computer and MS Office

Achievements and responsibilities:
 Obtains client information by answering telephone calls; interviewing clients; verifying
information.
 Solve clients problems and issues over the phone ( internet-network issues)
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 Maintains communication equipment by reporting problems.

Achievements and responsibilities:
 Registering Tasks and Transferring them to operations Department
 Data Entry
 Enquiry system, online guidance
 Obtains client information by answering telephone calls, verifying information.
 Informs clients by explaining procedures; answering questions; providing information.