Customer Service Officer
Masraf Al Rayan
Total des années d'expérience :15 years, 1 Mois
- Developed a management application of teachers and education.
- To ensure the functioning of the application.
- Manage the school records of students.
- To ensure the functioning of the application (payment, education, registration)
- Follow the planning of contents of the Department in collaboration with the service planning
- Train administrative officials.
- Organize the meetings of the trainers of the Department with the Director
- Prepare with the teachers projects and educational activities, and the oversee
- Manage the CV of the trainers of computer specialties.
- Establish a database for the Trainers Job Seekers
- Telephone reception and welcoming customers.
- Giving advices to the customer’s concerning the bank’s products and services.
- Opening account.
- Daily operations.
- Telephone reception and welcoming customers.
- Receive calls or contact customers by phone from a file customers (or prospects).
- Giving advices to the customer’s concerning our products and services.
- Save in computer the appointment taken with a customer.
- Obtain customer’s information by answering telephone calls, interviewing customers, verifying information
- Providing service to customers and answer their questions and inquires via phones, e-mail and faxes
- Checking lines classify the issues of customer’s, give regular feedback on the effectiveness of strategies of the customer’s service department.
- Simplifying the complex information to control the opportunities of business.
- Making peoples interested in the services and products offered by the company.
- Updating the database with the possible changes and the customer’s status.
- Knowing how to communicate on the telephone with persons.