Product Owner CRM
France télévisions publicité
Total years of experience :2 years, 2 Months
Administration and management of Salesforce to optimize sales processes in development, pre-production, and production environments.
Gathering business needs and developing technological solution plans in response.
Active participation in evolving existing solutionsto adaptto changing needs.
Conducting workshops to introduce users to new Salesforce features.
Designing and implementing custom workflows to automate and streamline operations, improving efficiency for sales and marketing teams.
User training on advanced Salesforce features, ensuring maximum tool adoption and optimal use of customer data.
Welcoming and training new users on Salesforce, facilitating their rapid integration into the team.
Contributed to the company's development strategy.
Improved sales processes for hazardous waste management.
Weekly monitoring of key performance indicators for the sales team.
Guidance and advice to clients on implementing Hubency solutions.
On-site visits and awareness-raising of Hubency partners regarding waste sorting.
Customer retention and physical prospecting.
Market analysis and monitoring of competitors' activities to effectively address customer objections.
Preparation of reports and recommendations based on commercial analysis results.
Ensuring the updating and reliability of commercial data.
Monitoring qualitative studies conducted with external providers.
Implementation of local marketing actions in coordination with the sales department.
Phone prospecting, company and product presentations, appointment scheduling.
Field prospecting to develop the client portfolio.
Customer satisfaction monitoring, surveying new needs, and preparing suitable offers.
Management of client files, gathering and verifying submitted documents, and updating data.
Handling customer inquiries.
Administrative management of client files.
Updating the database.