نور علام

• Delivered enterprise-level technical support across multiple branches,
ensuring minimal downtime and high user satisfaction in line with SLA
expectations.
• Led day-to-day IT operations including incident management,
hardware/software diagnostics, and issue resolution for both Windows and
Mac OS environments.
• Installed, configured, and maintained systems, printers, Wi-Fi networks,
and BitLocker encryption, ensuring secure and efficient IT infrastructure.
• Administered and supported Microsoft Dynamics 365, Office 365, and G
Suite environments, including Microsoft and cPanel email systems.
• Performed enterprise email migrations across G Suite, Microsoft Exchange,
and cPanel platforms while ensuring data integrity and user continuity.
• Provided expert-level support for email configuration, access issues, spam
filtering, and domain-based email management.
• Handled website support including domain/hosting management, DNS
configuration, cPanel operations, and technical troubleshooting.
• Oversaw on-site and remote support using Microsoft Teams, phone, email,
and chat to address and close support tickets promptly.
• Managed IT support staff performance and training, aligning efforts with
departmental KPIs and ensuring consistent service delivery.
• Ensured robust network security, data backup protocols, and server
reliability through proactive maintenance and monitoring.
• Created and enforced IT policies and compliance procedures to align with
organizational and industry standards.
• Handled user account management, system configurations, and detailed
documentation through helpdesk platforms, ensuring accurate tracking
and follow-up.

• Planned and led IT projects including website development, application
rollouts, email migrations, and server deployments—ensuring delivery
within scope, budget, and timeline.
• Oversaw hosting and server infrastructure setup and optimization,
including DNS configuration, SSL implementation, cPanel management,
and server-side troubleshooting.
• Managed end-to-end email platform transitions (Microsoft Exchange, G
Suite, cPanel), including account setup, data migration, security
configuration, and user training.
• Coordinated cross-functional teams and vendors to execute system
upgrades, website launches, and app deployments with minimal downtime
and high end-user satisfaction.
• Delivered technical oversight during the full project lifecycle—from
requirement gathering and planning to testing, go-live, and post
implementation support.
• Provided hands-on support and troubleshooting for web platforms,
backend systems, and cloud-based applications during project
development and launch phases.
• Led internal workshops and user training sessions post-deployment to
ensure smooth adoption of new systems and features.
• Implemented best practices in project execution, ensuring compliance
with IT policies and supporting continuous process improvement.

• Provided enterprise IT support for network configurations, software
installations, email systems, and endpoint security enhancements across
Windows and Mac OS environments.
• Assisted in maintaining and upgrading IT infrastructure, including Wi-Fi
networks, system hardware, and software tools, to ensure optimal
performance and uptime.
• Monitored and resolved technical issues through on-site and remote support
channels (MS Teams, phone, email), ensuring fast resolution and adherence
to SLAs.
• Managed user account setups, email configurations (Microsoft 365, G Suite,
cPanel), and access control, including support for email migrations and
authentication issues.

• Maintaining records, generating reports, and analyzing operational data.
• Managed website development, system maintenance, and IT
troubleshooting.
• Supported IT infrastructure, ensuring smooth digital operations and
security.
• Developed and maintained digital content, ensuring website functionality
and updates.
• Provided IT support for government digital projects and system upgrades.

• Designed frontend websites and developed concepts for new projects.
• Presented graphic designs to clients and obtained approval for new concepts.
• Managed website uploads and modifications on the server.
• Troubleshot email and server errors to ensure smooth operation.
• Created new animation concepts, videos, and website designs.
• Designed animated banners and flash movie clips for the web.