Wazir Ahamed

• Installing/Mounting AC/DC power supply Routers, Switches,
APs(Access points) and firewall.
• Have work experience in multiple data centers such as sify, nxtra, TCL and join. And I have worked on banks and MNC companies also.
• Giving on site remote support to L1/L2/L3 engineers for
device configurations.
• Expert in cables such as fiber/cat6 cable laying, crimping,
punching, connectivity and labeling.
• Troubleshooting and replacing i/o connectors from users
side as well as server rack side.
• Installing New Rack such as 9U, 15U and 24U with patch
panel connections with proper connectivity and labeling.
• Network Troubleshooting (Wi-Fi, LAN, DNS, IP Conflicts).
• Networking Basics (TCP/IP, DNS, DHCP).

• Troubleshooting and replacing, PC/laptop hardware,
printer, networking, and command-line interface related
problems.
• Provide technical support for enterprise desktop
environments, assisting users with software, Hardware, and
network issues.
• Adept at handling incidents, service requests, and
providing timely resolutions while ensuring customer
satisfaction.
• Resolve complex IT incidents through troubleshooting,
remote support tools (Teams, TeamViewer, Anydesk,
ultraviewer), and active collaboration with L2/L3 support
teams.
• Deliver remote assistance or on site support for resolving
issues such as login problems, software installation errors,
And network connectivity challenges.
• Perform routine hardware diagnostics and repairs on
desktops, laptops, printers, and peripherals To minimize
downtime.
• Maintained a customer-centric approach, ensuring high
quality support and compliance with Performance
standards and internal policies.