Service Advisor
Ghabbour Auto
Total years of experience :2 years, 3 Months
• Tasks and responsibilities: Recommended warranty and service contract plans and it's benefits to customer Committing to up-selling targets and policies. Explained estimations for expected services and negotiated prices given making sure to give a reasonable price and achievable SLA. Contributed to business growth by confirming that customers were satisfied with service and quality. Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions. Documented and scoped actions taken to resolve issues after service appointments. - Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Registered new vehicles and set up service reminders to encourage customer loyalty