Customer Service
Meem by Gulf International Bank
مجموع سنوات الخبرة :10 years, 8 أشهر
-Help assist customers with account questions as well as issues such as missing debit and credit cards, resetting account passwords and money transfers.
-Open new bank accounts according to laid down rules and guidelines.
-Perform an advisory role with customers on inquiries about bank's products and E-services.
-Help solve customer problem.
-Provide support to western province team in tracking daily works.
-generate daily staff performance report.
- Track customer cases and assist ensuring issues solving
- Follow up on daily customers documents to detect errors.
- Work on Customer Relation Management program to generate related reports and enhance daily operation.
Frequently assume “Team Leader” position on acting base to manage the branch Operations Team.
o Open new customer accounts to meet the deposit target.
o Conduct documents check to ensure the SAMA requirement has been meet before account
opening.
o Help customer by solving issues related to their accounts and cards.
o Advertise Bank products to the customers in a professional manner.
o Develop operations KPIs.
o Develop Operation process tracking reports templates for measuring operation level. o Follow up with customers to ensure service fulfillment.
o Generate periodical management reports related to performance.