IT Assistant
CARE International
Total years of experience :6 years, 6 Months
Manage Help Desk tickets in a timely manner.
Respond to customer issues via phone, email, and computer chat or remotely via (any desk and TeamViewer).
Regular maintenance ensures that your antivirus software is kept up to date and working properly.
Updates of Microsoft products (Windows and office) are important to fix security and bugs.
Create, Maintain, and Repair email issues like reset password, Multifactor, organize inbox into folder, import or export files and setting.
Helping the program staff and other departments prepare for an extra activity like Video conference, MS teams, zoom meeting or negotiating for developing.
Install and maintain IT equipment's, desktop, laptops, and peripherals devices in the office participate with IT team.
Assist in developing an annual plan for information and communication technology to meet IT services.
Assist in Preparing, Renewing and Printing ID Card for each staff as needed.
Maintenance and repair of printers and laptop.
Help and Support of procuring IT equipment and software.
Troubleshooting and fixing defects.
Installing and configuring desktop computers.
Ensuring that all workstations are protected against viruses and spyware threats with an updated version of the official antivirus.
Installing upgrading of Office suite, (Office365) and other applications.
Providing technical support and advice to local end-users.
Prepare Backups for All Laptops & Computers monthly.
Deal with requests from users and provide them with technical support.
Assist in IT asset management.
Liaises with the internet provider when necessary.
Prepare monthly telephone summaries, communicate with staff about refunds for personal use, and prepare monthly personal bill discount statements.
Installs and maintains shared printers between computers,
Makes partition and/or defragmentation of HDDs, when necessary,
Supervise the installation/updates of antivirus, software, and hardware of the IT equipment.
Assesses relevant suppliers and shops for the purchase of IT equipment (GRN).
Set up new hardware, including laptops, desktops, printers, etc. (upgrade OS, antivirus, updates, clean up hardware)
Develop communications between employees through communication programs.
I am one of the top student in my batch at University. For my graduation project, we made a laser keyboard in the Arabic language and ran the code successfully