COMPANY SUPERVISOR
Elfirsan group limited
Total years of experience :6 years, 1 Months
Supervise staff including staff evaluation and performance monitoring; trains and coaches staff to assist in professional development and ensure superior work quality.
Develop and oversee the maintenance of training and procedure manuals encompassing all job functions.
Ensure work and projects are completed accurately and within schedules; take corrective action, as needed.
Monitor workload and inventory within the department to determine appropriate allocation of staff/resources; make adjustments as needed to ensure the team meets production expectations and adheres to performance guarantees and customer service levels.
Actively support all functional areas relating to the provider contracting and credentialing processes; advise and provide guidance on related questions and functions and/or escalations.
Manage cross-functional communication regarding service levels, department initiatives, issue resolution, and other items that may impact performance guarantees and service to the providers.
Manage identified process improvement and escalation issues related to provider contracting and credentialing and provide recommendations to leadership; execute approved initiatives.
Prepare and maintain productivity and inventory reporting statistics and review with staff members and leadership.
Sales skills - good sales skills are essential for hotel supervisors, who often sell extra hotel services and amenities to guests to increase hotel profits
Customer service - hotel supervisors address customer problems, so customer service skills are highly desired by employers
Personnel management - hotel supervisors manage all hotel staff members, which requires strong leadership skills and management experience
Communication skills - hotel supervisors use excellent verbal communication skills to respond to directions from the hotel manager, relay instructions to staff, and interact with hotel guests
Time management - because hotels work on a shift-based schedule with strict check-in and check-out times, hotel supervisors need great time management skills
Organization skills - hotel supervisors keep each hotel departments running smoothly and coordinate staff all over the property, so employers look for highly organized professionals
Attention to detail - hotel supervisors inspect all areas of the hotel and manage all daily operations, which requires good attention to detail
Computer skills - because many hotel systems use software to manage everything from guest registration to employee payroll, strong computer skills are a must-have for hotel supervisor
File and organize paperwork used to enter data into programs to keep a record of original documents.
Responsible for maintaining and organizing the database and ensuring proper documentation.
Compiling data after verification and preparing the proper documentation for data entry.
Collecting and organizing data for proper record-keeping.
. Location: Mbale district (U)
courses: Certificate: UGANDA ADVANCED CERTIFICATE OF EDUCATION.