Cargo Agent
National Aviation Services
Total years of experience :7 years, 4 Months
Currently working for NAS (National Aviation Services), Kuwait National Aviation Service is a GHA, handling 28 major airlines both for passenger as well as cargo industry.
Designation: Cargo Agent
Working from: 02 January '2011
Department: Cargo
Job Profile: • Day to day duties related to import/export cargo handling on shifts. Preparation of cargo manifests, cargo weight estimates and final load statements. Preparation of Airway Bill's and distribution of documents according to established procedures. Attending to the cargo reception counter for acceptance cargo.
• Ensure completion of standard forms indicating estimated weight of export cargo, mail and forward to Load Control at regular intervals. Preparation of final load statements.
• Handling collection of standard form transfer manifest and Air Waybill from Import Cargo for cargo in transit, checking of Air Waybills against manifest to ensure - cargo received is accurate; notify Import Cargo for query against discrepancies in deliveries (shortage, damage, etc.) or report incomplete documentation, and segregate documents destination wise for collection in their respective trays.
• Entering of all import / export airway bill data in the system, in accordance with NAS procedures.
• Attending to the Cargo Reception Counter to receive and answer customer queries. This includes receiving customers with cargo, checking instructions for dispatch of goods, thus ensuring proper documentation by customers, preparation of Air Waybills, collection of correct charges from customers and timely handover to supervisor, obtaining the necessary signatures of customers on the Air Waybill, and distributing them according to established procedures.
• Attending to other related duties e.g. checking of cargo / ensuring proper loading of mail on the ramp, dispatching routine telexes, answering queries, etc.
• Dedicated to handle Major Airlines like BA, UA, EK, LH, DHL, QR, EY & Charter Flights.
Responsibilities: • Strict Compliance with the applicable laws, regulations and procedures of NAS and customers.
• Ensure Safety & Quality of every function/ task performed.
• Accurate reporting to superiors' of occurrences / events / violations /acts that may affect safety, security and company reputation.
Worked for TT Logistics (GSA for BRITISH AIRWAYS WORLD CARGO), Andheri (E), Mumbai British Airways is world's largest route network with nearly 200 destinations in over 80 countries.
Designation: Cargo Assistant
Working from: June '2008 - December '2010.
Department: Cargo Sales
Job Profile: • Making sales calls to Agents, handling cargo, strategic planning and customer service.
• Providing rates and flight details to Cargo Agents.
• Co-ordinating with customers for their bookings and space reservation online.
• Strategically planning and execution of load plan for maximum yield per aircraft. Liaising with the commercial team and agents to plan high yielding cargo on lean flights.
• Protecting space for regular movement of Perishable's.
• Ensuring proper information flow to the customers about their on-going cargo.
• Confirm future flight by proactively calling the customer and reconfirming their concurrence of bookings.
• Assisted in checking flight plans and Rates.
• Active participation in strategic planning for achieving the targets.
• Resolving customer grievances against operations and handling cargo.
• Preparation of weekly, fortnightly reports to ensure progress of all future flights.
Worked for Greenways Air & Travel (GSA for EVA AIR) Andheri (E), Mumbai
Designation: Cargo Reservation Agent
Working from: December '2006 - May '2008
Department: Cargo Reservation Assistant
Job Profile: • Making Sales calls to Cargo Agents.
• Booking the best available space and providing flight details to Cargo Agents.
• Maintaining Air Waybill Stock Registers.
• Handling Hazardous Cargo --- Marking, Labelling, Documentation, Air Waybill, Getting approval from Head Quarters.
• Confirm future flight by proactively calling the customer and reconfirming their concurrence of bookings.
• Completed S.Y.B.COM in March 2004 through Mumbai University from St. Xavier's College, Churchgate.
• Completed HSC (Commerce) in March 2003 in Second Class through Maharashtra Board from St. Mary's College, Kalina.
• Completed SSC in March 2001 in Second Class through Mumbai Board from Holy Family High School, Andheri (East)