Wendel Alborte, Customer Service Executive

Wendel Alborte

Customer Service Executive

AIA

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Civil Engineering
الخبرات
16 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 0 أشهر

Customer Service Executive في AIA
  • سنغافورة
  • يناير 2022 إلى أكتوبر 2022

for handling all incoming customer service inquiry calls
•Responsible for handling all agents/producers/brokers Inquiry/System Navigation/Tech Support Calls
•Capable of Handling Customer and/or Agents’ Feedback Calls
•Handle calls with Sincerity, Efficiency and Customer Satisfaction

Senior Officer في United Overseas Bank
  • سنغافورة - Singapore
  • فبراير 2021 إلى ديسمبر 2021
Campaign Executive في AIG
  • سنغافورة - Singapore
  • سبتمبر 2015 إلى ديسمبر 2020
Senior Process Associate في Genpact Services LLC
  • الفلبين
  • ديسمبر 2010 إلى مايو 2015

Green Dot Account:
•Responsible for all Incoming Customer Service Inquiry Calls
•Responsible the calls related to Card Activation, Address updates, and Reloads
•Capable of Handling Customer Calls that will report cards as Lost/Stolen
•Handles call with Customer Satisfaction and Efficiency
•Upselling and Cross selling debit cards and financial products to new as well as existing customers.

GECRB-RSF Collections:

•Responsible for handling all Outbound Collections Calls
•Responsible for handling all Incoming Customer Payments and Inquiry Calls
•Responsible handling Calls for Balance/Fees Disputes and Promotions Inquiries or Disputes
•Capable of Handling Customer Calls reporting cards as Lost/Stolen and for Address Updates
•Handles call with Customer Satisfaction and Efficiency

SYN Recovery:

•Responsible of handling all Incoming Customer Service Inquiry Calls
•Responsible of handling Calls for Probate, Balance/Fees Disputes, and Credit Bureau Reporting Disputes
•Responsible also of handling Calls for Bankruptcy, Recovery/Charge-off, & Fraud
•Capable of handling Customer Calls requesting Address updates & Attorney
•Handle calls with Sincerity, Efficiency and Customer Satisfaction

Customer Service Representative في KGB Philippines
  • الفلبين
  • فبراير 2006 إلى يونيو 2010

of handling all Incoming Directory Assistance calls (Residential, Business and Government)
•Capable of guiding customer calling to ask directions how reach a certain place from current location
•Also responsible for giving out Movie Times/Listings, Events, and Toll-Free Numbers
•Also trained to handle SMS inquiries
•Handles call with customer satisfaction and efficiency

الخلفية التعليمية

بكالوريوس, Civil Engineering
  • في Mapua Institute of Technology
  • مايو 2002

. in

Specialties & Skills

ATTORNEY
BALANCE
CUSTOMER SATISFACTION
CUSTOMER SERVICE
FINANCIAL
GOVERNMENT
REPORTS