Secretary cum PRO
Media Advices DMCC
مجموع سنوات الخبرة :15 years, 5 أشهر
Human Resources tasks including hiring employees, processing employment visa from A to Z such as completing online application, medical test, Emirates ID, insurance, visa stamping, visa cancellation and follow up employee's status application.
Dealing with different suppliers; getting the best rates, follow up jobs, ensure good quality, deliver on time and excellent service to exceed client's expectation or requirements.
Typing, proof-reading and preparing contents for the website, social media posts, marketing materials, etc. for each and every client.
Updating client's social media including Facebook, Twitter, LinkedIn and Instagram.
Secretarial support to the Managing Director and entire employees.
Proper communication via email, phone and Whatsapp to the clients. Ensure we are on the same track and able to complete the jobs on or before the due date.
Preparation of letters, memos, LPOs, correspondence and quotations as per the client's requirements.
Maintain the company database and ensure all documents are filed in the correct folder.
In-charge to deposit the sales income of the company and withdraw money from the bank.
Attending telephone calls and inquiries relating to the company activities/services.
Teaching pre-school and grade school aged children in Mathematics and English.
Typing of monthly assessment reports for 15 students.
Preparation and delivery of monthly learning activities.
Making and receiving telephone calls relating to all areas of the program.
Filing of memos, correspondence, and information relating to the students.
Liaison with the parents of the students regarding the progress and assessment of the student.
Secretarial support for the Food & Beverage Director and 13 restaurant managers.
Typing, proof-reading and distribution of all correspondence.
Establishment and maintenance of a commercial database of guests and clients.
Human resource tasks including coordination, typing and filing of personal development plan; vacation plans.
Making telephone calls to promote the restaurants, events and promotions. Coordination of restaurant bookings and meeting room reservations.
Attendance at small and large scale meetings, involving the minute taking and preparation of action plans.
Organization of the food and beverage department’s extensive filing system. Daily filing of memos, correspondence and information.
Preparation of letters, memorandums and other correspondence on behalf of the Food and beverage directors.
Preparation of the monthly food and beverage report and liaison with corporate office regarding the same.
Performs typing, makes photocopies, scanning, binding, laminating and handles all printing request from guests.
Ensures all incoming and outgoing faxes and e-mails are promptly and correctly dispatched.
Able to assist the guest, having an understanding and flexible attitude, with any inquiry pertaining his stay/visit to the hotel.
Handles courier services on behalf of guests within the hotel and helps guests with advice on mailing and customs procedure to various countries.
Takes care of guest’s personal requests such as flight confirmation, meeting schedules and secretarial liaising requirements.
Knowledgeable on basic IT requirements to assist guests for example on internet connection as per established Rotana standards.
Consistent handover and communication in maintained using all channels of communication available such as logbooks, Opera PMS traces and e-mail. Ensuring guest information is always updated in remarks.
Handles guest complaints and assists in maintaining smooth relationships between management and guest by resolving problems arising from guest complaint and attending to their requests or queries with immediate dispatch.
Preparation of store/purchase requisitions on timely basis.
Ensures that all daily charges are correctly posted.
Keeps all equipment in good condition and follows through timely maintenance.
Greet and welcoming the guest upon arrival.
Supplies information and responds to guest queries.
Escorting the guest at the lobby, room and restaurant.
Familiarized the facilities of the hotel, restaurant and room as per the standard.
Ensures that phone calls are answered properly according to the standard.
Establishes, promotes and maintains good public relations while meeting and exceeding guest expectations.
Maintains an up to date knowledge of the hotel information and services, including operating hours, promotions, and events going on in the hotel.
Prepares monthly performance and minutes of the meeting.
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