VAULT CUSTODIAN
HENRY LHUILLIER PAWNSHOP AND JEWELRY STORE
Total years of experience :1 years, 7 Months
• Handling and managing large amounts of money on a daily basis.
• Taking control of direct day-to-day financial transactions.
• Performing daily audits of transactions.
• Transferring money from and to different safe locations within the business.
• Budgeting daily and monthly expenses.
• Encoding customer information’s for every transaction.
• Assess every customer and cater his or her needs/transactions.
• Ensure the safety of money and jewelries.
• Maintain good relationships to the customers.
• Review every transaction to avoid conflicts.
• Verify and keep customer records.
• Check and audit pawned items.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Attend proper trainings and seminars.
• Train the newly hired employee.
• Check the pawned items by appraising it.
• Secretarial Tasks Includes:
1. Manages paper and electronic filing systems.
2. Create reports or letters.
3. Communicate verbally and in writing to answer inquiries and provide information
4. Liaison with internal and external contact.
5. Research, typing, screening telephone calls, answering emails, accept phone inquiries, producing soft and hard copies for monthly reports, liaising with clients, attending meetings, composing letters, ordering office supplies and catering visitors.
6. Operate office equipment and manage office supplies.
7. Implement and maintain office system/ set up and maintain filing system.
8. Expert in Computer Application as mentioned below:
Microsoft office Applications;(Microsoft Office Excel/Microsoft Office Word/Microsoft Office Picture Manager/Microsoft Office Power Point)
• Answer customer questions and inform them of new products and services.
• Works in non-traditional hours including evenings, overnight and weekends.
• Providing product and service information to the customers.
• Answering customer inquiries regarding with their bills and whatever accounts they may have on file.
• Provide a listening ear for irate and befuddled customers.
• Present a positive and professional company image to.
• Familiarizing the company’s products and services to answer customer inquiries.
• Explain billing processes to customers.
• Process customer’s payment and enter the order into a database for fulfill.
• Offer affordable rate plans to the customers, suggesting product upgrades and replacements.
• Gather customer information’s for verification purposes.
• Analyze trends in customer requests, demands, problems and other issues.
• Receives inbound calls.
• Document all calls with regards to customer inquiries accurately.
• Provide quality customer service on every call.
• Communicate clearly and effectively with the customers.
• Listen to and critique recorded conversations for purposes of improving customer skills.
• Attend all in-house training.
SKILLS and EXPERTISE:
• Excellent Typing Skills
• Moderate computer skills, PC & Internet
• Excellent in English communication Process, written & verbal.
• Literate in Windows Application.
• Computer Literate.
• Excellent written communication and documentations skills
On-the-job Training/Trainee NOVEMBER 8, 2012 – MARCH 1, 2013 Development Bank of the Philippines Jaro, Iloilo City (Phils.) TRAININGS ATTENDED Jewelry Appraisal Course July 28, 2014 – August 9, 2014 Henry Lhuillier Pawnshop & Jewelry Store Henry Lhuillier Pawnshops Head Office Cebu City, Philippines SEO Trainee April 11, 2011 – June 3, 2011 CALLBOX INC. M.H del PIlar, Manduriao Iloilo, (Phils) GRADUATE STUDIES OFFICE April 3, 2010 – June 5, 2014 West Visayas State University Lambunao Campus Lambunao, Iloilo