Operations Team Leader
Karvy Private Wealth
Total des années d'expérience :15 years, 7 Mois
Responsible for processing, scrutiny and issuance of mutual funds/ bond funds/ structure notes/ life insurance products.
Mentoring a six-member team who handles customer service, wealth manager support and operations of the branch and reporting to Chief operating officer.
Verification of PIS, Demat and Trading account documentation
Assisting Team Leaders and Wealth Managers and in documentation, KYC clearance and issuance of various investment and insurance products.
Assisting the product team for launching and marketing of new products
Analysing client portfolio and assigning tele-calling team for sales pitch
Preparing and analysing daily sales report, AUM report and revenue report.
Liaising with commercial brokers and insurance product providers for smooth documentation, KYC clearance and issuance
Handling of office accounts and petty cash
Manage portfolio of High Net worth individuals with cross selling targets
Reconciliation of bank accounts of the firm and assisting the team in VAT filling and other regulatory licensing
Verification of PMS, AIF and other investment documentation
Preparation of daily revenue, sales, and AUM reports
Front runner in various sales initiatives for improving sales performance and total increase in the revenue targets and AUM figures
Retail Function
Responsible for supervising various operations of the branch including day to day banking, customer service, foreign remittances, inward/ outward remittances and other related matters and directly reporting to the Operations Manager /GCC Head.
Supervise and manage Account Opening and Term Deposits and enhance the value of Existing Accounts
Ensuring compliance of KYC norms and RBI guidelines with regards to Operation.
Assistance in preparation of monthly compliance report.
Attend AML queries raised for accounts with high value transactions and support for resolving the same through AML monitoring team.
Fund Transfers (RTGS, NEFT, NRO to NRE)
Processing Over Draft based on deposits.
Ensure that all compliance communications are shared with, Understood by and adhered to by all sales staff.
Training Support for sales team for the process of Account Opening, FCNR, Forward Booking.
Assisting Operations Manager in Branch Audit as well as Central Bank Audit.
Premature closure of FD and reinvestment of funds in deposits.
Private Banking Function
Booking of foreign currency deposits with forward cover against Indian rupees for currencies like USD, EUR, GBP and JPY.
Liaising with treasury and obtaining rates for currencies against rupees and converting into foreign currencies for the purpose of repatriation and also for FCNR deposits with or without forward cover.
Booking of deposits that involve cross currency pattern with forward cover
Executing the documentation for Overdraft facilities against existing deposits
Analysis & Verification of the Mutual Funds Applications, and follow up on redemption requests.
Reinstatement of lapsed policies and processing of ECS and direct debit for policies activated.
Scrutiny of Home Loan documents and forward the same to HDFC.
Update the MIS once Home Loan disbursed.
Opening of PIS, DEMAT and Trading Account.
Assistance in providing credit cards for NR customers based on criteria.
Responsibility includes profit maximization by stock, space and stock room management
Responsible for training and developing the sales force, control the stock lose and 100%
adherence in audit requirements
Responsible for improving customer satisfaction by indulging efficient customer service standards and maximize sales by analyzing commercial reports.
Store administration. (Daily sales reports, confirmation of exchanges and refunds and stock transfers.
Weekly & Monthly reconciliation of sales reports.
Respond to customer complaints and grievances.
Monitoring store layouts and designs.
Monitoring merchandising standards as per the brand instructions.
Stock loss and incident reporting.
Setting up of sales and other special promotion events.
Authorization of all PB and Teller Transactions.
Verification of account opening documents and ensure strict adherence to KYC and AML guidelines.
Responsible for handling customer complaints and has worked as customer relation resource.
Ensure that 5-S norms are adhered to for all workstation including self.
Periodical monitoring of suspense, TOD and large cash transactions as per RBI norms
Recording and resolving queries and complaints as per the specified process with in TAT.
Pitch the customer for Third party products like Insurance MF, Gold SIP etc
Master of Business Administration (MBA) from Nehru College of Management under Bharathiar University, Coimbatore, India.(2004-2006)