Wes Abdul

•Dealing with employee and customer matters; improving group cohesiveness
• Develop new policies to improve customer service; held multiple staff meetings
• Hired and trained staff, employee retention doubled with receptionist positions
• Initiated new booking program including reward program implementation
• Connected with outside marketing firms to engage in social media marketing
• Answered telephones and transferred calls to appropriate staff members
• Managed wide range of administrative tasks including scheduling, appointments,
documenting, budgeting, payroll, faxing, mailing, and organizing filing systems

•Connecting with new people and showing school guests around the building
• Helped organize business events, activities included setting up tables, designing and handing
out pamphlets, greeting students and guests