Concept Operation Manager
Forsan Foods & Consumer Products Co. Ltd
Total years of experience :21 years, 1 Months
Concept Retail Operation Manager
# - Professional Summary:
A versatile, focused, and motivated individual with 26 Years of Experience whose vision of success is to rise above the competition in every way. I had a long track record of ensuring that the day-to-day operations of a business run smoothly and comfortable working with others to achieve results, and I always bring fresh ideas and a great deal of talent to the company. My greatest strengths are ability to direct others, make timely decision and ensure that processes run at maximum efficiency. All of these are traits that will ensure that I can play a key role in company future success.
# - Career Objective:
Looking for a new and challenging management position with a growing company, one which will make best use of my existing skills and experience where I can apply my experience to increase the company's reputation and profitability and also further my personal and professional development.
A highly organized and hard-working individual looking for a challenging role in a reputable organization to utilize my technical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the Food Sector.
- As Restaurant Manager speaks with customers about any concerns or problems, while also creating work schedules.
- Coordinating daily restaurant management operations.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Responding efficiently and accurately to restaurant customer complaints.
- Regularly review product quality and research new vendors.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Coordinated tracer activities. & Conducted client assessments. .
- Minimized loss and misuse of equipment through proper supervision and staff training.
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Trained workers in every position, including food preparation, money handling and cleaning roles & to follow Policy.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Optimized profits by controlling food, beverage and labor costs daily.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Monitored service periods and realigned team positions to provide optimal coverage to meet customer demands.
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Ensuring that capacity and capability are continually planned.
Regularly updated computer systems with new pricing and daily food specials.
Developed and implemented strategies to enhance team performance improve processes and increase efficiency.
Performed restaurant walk-through to gauge timeliness and excellent service quality.
Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
Estimated supply requirements based on historical needs and projected business levels.
Trained Front of House (FOH) staff on restaurant policies and procedures.
Guest service techniques and communication skills to ensure positive experience.
Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Guaranteed compliance with food safety procedures and quality control guidelines.
Training staff on appropriate customer service techniques for different scenarios, such as handling complaints about food or service quality.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Work with senior stakeholders.
Ensure compliance with sanitation and safety regulations.
Screened and trained new employees.
Managing the performance of individual Retail Area Managers, Shop Managers, store employees and volunteers.
Creating best practice manuals as guides for all Store Managers and if necessary explaining what’s in them.
Lead, guide and mentor a multi-national team of approx. 320 employees.
Managed a team of in a busy work environment.
Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits.
Working closely with the Financial Manager, Facilities Manager, IT Manager & HR Manager.
Ensuring that each department operates in compliance with all legal requirements.
Ensuring compliance to all Environmental Health & Safety goals & objectives.
Manage overall costs including material, equipment's, manpower etc.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the board of directors to determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.
Handling both Restaurants Italian and Japanese Restaurants.
Coordinated tracer activities, & Conducted client assessments.
Screened and trained new employees.
Organize and supervise shifts.
Met schedule using excellent planning and coordination skills.
Identified issues, analyzed information and provided solutions to problems.
Handled 80 employees of inbound calls per day.
Hospitality Management