Regional Manager
Sims Travel
Total des années d'expérience :18 years, 4 Mois
• Managing Offices across 4 different Regions - Nigeria (Abuja, Lagos and Port Harcourt) - Zambia (Lusaka)
• Implement Sales and Marketing strategies to ensure profitable growth
• Training of Sales and Junior Manager
• Monitor weekly and monthly Sales Targets and Turnover Growth
• Report back on a monthly basis to the Managing Director with a Sales Analysis
• Negotiate rates to decrease budget usage
• Identifying of new areas and regions to implement sales sessions
• Keeping up to date with Market trends
• Overall Managing of the following Departments;
o Field Marketing
o Call Centre
o Sales
o Debt Collecting
o Reservations
o Administration
o Data Capturing
Administering daily activities of branch consisting of sales representatives, sales designers, customer care personnel, installers and factory staff members
Ensuring that branch is performing as expected and continuously monitoring employees’ activities
Generating monthly and annual reports based on employees’ and branch performance and sales; reporting the findings to the Directors
Presenting company’s project and attending meetings with clients
Supervising achievements of set sales targets on weekly, monthly and annual basis
Keeping employees’ morale up through encouragement and feedback
Training employees to achieve sales according to pre-defined sales targets
Coordinating with consultants, key customers and suppliers to solve specific challenges and leverage growth opportunities
Responding to issues and resolving clients’ complaints
Assisting customers in product selection by briefing them about product details
Overseeing budget and warehouse operations; also controlling inventory level
Directing branch cash deposits, accounts and all necessary paper work regarding personnel, accounting and accounts payable etc.
Retaining branch security, branch opening and closing
Crafting sales and expense budget for the branch operations
Reporting to the Managing Director and managing expatriates working for the company, including general, sales and junior managers in three different regions - comprising a staff contingent of 300 members
Tasked with managing and motivating sub-managers to improve and grow sales turnover and the company’s current and new client base
Taking responsibility for a wide range of tasks including marketing strategies; staff management and motivation; analysing statistics; customer interaction; annual and monthly planning and budget management
Reported to the National Sales Manager; accountable for the management of Sales and Junior Managers, including off-premises contacts (OPC’s), telemarketers, sales consultants, booking agents, customer service agents, administrators and debt collectors, comprising 100 staff members
Took responsibility to lead and grow the branch in terms of sales turnover and the current and new client base and to ensure timely planning and budgeting schedules to meet allocated deadlines
Additionally responsible for recruitment and training of new and existing staff members
Managed the HOD’s of Departments, including field marketers (OPC’s); telemarketers; sales, client service and reservations, debt collecting and administration
Reported to the General Manager with accountability for the management of some 70 staff members, including sales consultants, OPC’s, telemarketers, customer service staff, administration and reservations
Took responsibility to lead and grow the branch in terms of sales turnover and the a new and existing client base whilst ensuring sales planning and the opening and maintenance of new sales areas
Managed 50 staff, including sales consultants, OPC’s and telemarketers; lead and developed sales turnover as well as new and existing client base
Ensured the maintenance of existing surveying sites and opened new surveying sites
To manage active sites
To Sell, Design and Manufacture Kitchens, Buit-in cupboards and Bars.
To follow up and ensure customer satisfaction
To lead a Team of 12 fitters on installation of products
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