Senior Guest Service Officer
Movenpick Hotel & Resort
Total years of experience :10 years, 1 Months
- Accepting and Posting of Room & Banquet payments via Cash & Checks.
- Performing Check-in & Check- Out- Three Minute Rule
- Processing Bank Card Payments via Master/ Visa/ American Express/ Union Pay
- Processing Exchange of Foreign Currency: USD/ EURO/ POUND/ ASD/ CAD/ JAP YEN, etc
- Reviewing VIP and Bridal arrivals and amenities.
- Listing Correction and Rebate vouchers for each shift by Accommodation, Telephone, - -Mini-bar, Rent a Car, Food and Beverage and Health club for Night Audit reports.
- Recording of Turn-away for each shift
- Preparing Night Reports: Last Night Figures, Month to date Figures, Guest In-house Rate check, Arrivals & VIP Arrivals, Manager Flash, History forecast & Complimentary house use
- Monitoring and updating guest overdue (OD) amounts- Financial Summary Report Variances
- Updating blocks via Room Assignment with special requests from F.O.M/ G.M/ G.R.M/ A.F.O.M/ D.O.S/ E.M/ DM
- Email Correspondence with Turkish Airline for Cargo/Passenger/ Official, Technician & Engineer, crew with Express check-in & check-out- Max 5-8 minutes
- Room Discrepancies Check-outs Records
- Online third party pre-payment and post payment card processing for online booking sites: Synxesis Reservation, Booking.com, Agoda.com, Expedia.com, Destination of the World
- Police verification Report in-house & foreign guest
- Month end closing for in-groups and reopening of accounts
- VEOS- Video Enhancement Online Survey feedback form
- Monitoring PM Accounts (Post Master)- Hold-bills- Skipper Accounts
- Manual Check-in & Check-Out with city ledger, arrivals and guest in-house rate check during Night Audit
-Performing pre-registration activities.
-Performing Check-in.
-Establishing line of credit (Credit/Debit card, cash, advance deposit, direct billing)
-Performing on call & email reservations (Tentative & Confirmed).
-Performing Key audit.
-Updating Discrepancy-check reports.
-Updating departures and extension list.
-Monitoring and updating guest overdue (OD, Due-balance) amounts.
-Updating Room change and Rate change reports.
-Attending guest service complaints and maintaining (Zero Defect sheet).
-Maintaining reception log book/transaction file.
-Checking and updating banquet Early bird function sheet.
-Updating blocking in the reservation sheet with special requests if required.
-Updating wash on group reservations if needed.
-Knowledge and operational skill PBX Exchange Board (Siemens)
-PMS (Property Management Software) - FoxPro (2015)
-HMS (Hospitality Management Software) - Munshi (2016)
-Preparing group check-in list & Welcome Letters
-General management of the main lobby area
-Checking and updating banquet Early bird function sheet
-Updating departures and extension list
-Weekly Rent-A-Car inspection
- General Property Round
General management of the restaurant layout (mis-en-place).
• Assist restaurant Captain by relaying feedback and special orders to chefs in preparing food and beverage orders (Pre-plate/ American Service)
• Preparing buffet (Asia Live) and table set-up (Breakfast - Lunch and Dinner)
•Order taking of menu items while performing suggestive selling during service
• Perform according to standards on table service in assigned station according to restaurants specifications; assist in the maintenance of the restaurant area and equipment
• Greeting and assigning tables to guests
• Maintaining cutlery, salt and pepper, napkins and condiment supplies before during and after service
• Pre-checks & cleaning of service trays and preparing napkin folds
• Maintaining Restaurant and Coffee Shop Menus
Experience: August 2011 - January 2012
CHURCH WORLD SERVICE PAKISTAN AND AFGHANISTAN
Operation Department: Inventories - Checking and update list, publications
INTERNATIONAL HOSPITALITY MANAGEMENT
Top student in Hospitality and Tourism Management 50% scholarship given by college of Tourism and Hotel Management Internships in Avari Hotel in Karachi
Qualification Equivalent to British Bachelor's Degree Awarded by CTH (UK) - Confederation Of Tourism & Hospitality
English Language , Accounts Economic Commerce