Chief Information Officer
SUE.edu.eg
Total years of experience :25 years, 0 Months
• Design All Information Technology Infrastructure for All University Building. • Develop goals and strategies to ensure the IT department runs smoothly and effectively. • Monitor changes in the technology sector to discover ways the company can improve and develop. • Supervise the networks and computer systems in the company to ensure optimal performance. • Plan and direct the implementation of new IT systems. • Provide leadership to IT specialists and other staff within the company. • Create and adapt technological platforms to improve the client experience. • Troubleshoot data-related issues and establish regular maintenance. • Set objectives and strategies for the IT department • Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits • Design and customize technological systems and platforms to improve customer experience • Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
• Developing customer service platforms • Adopting technologies that are in line with a business's growth and objectives • Adopting new technologies while ensuring they don't introduce risks to the company they represent • Creating IT policies and maintaining standards • Developing IT strategies that dovetail with the business's growth • Managing a team of IT personnel • Mentoring IT personnel • Reporting directly to CEO • Adopting co-founder positions, in some cases • Planning business growth objectives with regards to technology
Develop technical aspects of the company’s strategy to ensure alignment with its business goals
Discover and implement new technologies that yield competitive advantage
Help departments use technology profitably
Supervise system infrastructure to ensure functionality and efficiency
Build quality assurance and data protection processes
Monitor KPIs and IT budgets to assess technological performance
Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
Communicate technology strategy to partners and investors
Maintaining a consumer-focused outlook and aiding in the delivering of IT projects to market.
Managing Surveillance Systems project (paling-Design -Implementation)
CAREER SUMMARY & PERFORMANCE HIGHLIGHTS
Mednet Egypt, Member of Munich - Oct, 2015 to present
Country IT Manager
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Participates in technical research and development to enable continuing innovation within the infrastructure and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
• Design new site infrastructures
• Analyzing system logs and identifying potential issues with computer systems.
• Responsibility for documenting the configuration of the system.
• Participate in the writing of documentation of standard procedures and common IT support issues.
• Maintain integrity of the network, server deployment, and security.
• Foresee, search and find solutions for complex technical issues.
• Service Level Management: draw up needed SLA for all requirements and services request, concerning IT Infrastructure and business application. These SLA must be monitored and measured on a regular basis and reviewed where needed.
• Responsible Disaster Recovery (DR) location.
• Manage accuracy and timeliness of resource time reporting
• Manage budgets and financials of team
• Manage team of approximately 5 people
• Interviewing of staff.
• Maintain defined Accenture quality standards
• Report to the Director of Training
• Prepare daily lesson plans
• Provide instruction as directed and uses effective teaching methods
• Conducts lab exercises
• Strong Communication skills to deliver course content
• Create monthly student evaluations
• Establishes academic goals and objectives for student success
• Provides academic counseling as appropriate
• Monitors attendance logs
• Enforce student policies (i.e. dress code, attendance, classroom protocol)
• Evaluates student progress
• Attends Training team meetings, as well as classroom related event
• Document classroom activity
o Oversee the development and maintenance of the IT strategic plan.
o Approve vendors used by the organization and monitors their financial condition.
o Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
o Coordinate priorities between the IT department and user departments.
o Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
o Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees, hiring and firing. The manager oversees his staff.
o Communication may be one of the most important responsibilities of a manager to keep the workplace running efficiently.
o Ensure technology is accessible and equipped with current hardware and software
o Perform other related duties as required during working hours
Work Duty
o Manage Service Desk staff& Manage Operations
o Manage issue/risks resolution.
o Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and coordinate with Purchase dept. in this regard.
o New branch implementation (planning and designing).
o Providing support, including procedural, documentation.
o Responding within agreed time limits to call-outs, (Maintain SLA’s as required).
o Technical writing or- documentations.
o Following escalation Matrix for all open cases with third parties.
o Planning and Forecasting for the New Year budgeting.
o Accountable for Fixed Assets tracking Projects “Project manager”
o Design and implement an organization wide request/resolution/reporting System.
o Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly and efficiently.
o Ensure adherence to defined policies/procedures
o Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Manager
o Manage and execute ad hoc reporting requirements
o Conduct work load planning, estimating and prioritization
o Adhere to Accenture defined policies and procedures
o Manage Accenture quality assurance programmers
o Attend defined Accenture management team meetings
o Manage accuracy and timeliness of resource time reporting
o Manage budgets and financials of team
o Manage team of approximately 5 people
o Co-ordination and management of team work load
o Interviewing of staff.
o Goal setting and performance management of team
o Maintain defined Accenture quality standards
o Installing and configuring computer systems & Printer support & replacing parts as required.
o Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office.
o Supporting remote users in & out of Domain environment.
o Installation and applying patch, Windows patch management.
o Installation Security Application
o Finding solutions to problems & fixing major fault on the operating systems.
o Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications to support systems and users.
o Prioritizing and managing several open cases at one time.
o Handles troubleshooting & solves problems via phone / remote access.
o Repairs hardware problems for laptop & Desktop.
o Testing and evaluating new technology.
o Provide 1st and 2nd level of support, for some applications to users.
o Provide support through multiple channels, such as telephone, portal, emails etc.
o Organize and document all software installation, maintenance, Warranties and licensing.
o Assist the system administrators in their functions as needed.
o Provide and manage the staff availability to have 24x7 supports.
o Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone.
o Troubleshoot DSL common module problems with other related departments.
o Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System).
o Teaching Internet Fundamental.
o Teaching Network Essential.
o Managing the information department.
o Constructing and managing databases.
o Managing the local area network
o Assemble computer systems.
o Working with maintenance programs.
o Maintenance of laptops computers (hardware and software).
o Strong organizational skills & able to prioritize & manage several assignments simultaneously.
Mini MBA in Management
Business Administration
