Branch Manager
BLOM Bank s.a.I.
Total years of experience :9 years, 3 Months
Supervise staff in operations such as account management, customer service, and financial operations.
•Monitor balances and deposits, account for funds and ensure regulatory and policy compliance.
•Oversee account management and troubleshoot problems that occur, partnering with customers to understand their needs and offer viable banking, investment, and insurance product solutions.
•Follow guidelines for detecting and reporting fraudulent transactions including identity theft.
•Retain customers by motivating team members to deliver world-class customer service and respond proactively and professionally to customer complaints and concerns.
•Develop new strategies to sell, cross-sell, and upsell bank products to drive revenue.
•Delegate tasks to team members based on their strengths, skills, and experience, and provide for professional development opportunities.
•Support marketing and public relations initiatives, achieving goals set by general management. Key Achievements:
•Managed startup category "N" branch with no clients and built client base to 2, 000 in the first two years with thirty Million USD in customer deposits.
•Reduced overhead cost of deposits, improving profits during startup phase.
•Granted more than ten Million USD in retail and corporate loans, presenting customers with different products to meet their needs, including housing, car, and personal loans, credit cards, and discounted bills, etc...
•After two years, promoted to another branch with a higher "C" category, with more than 4, 000 clients.
•Coached large staff on working cooperatively to meet management goals for the branch.
•Retained and improved the quality and number of accounts by networking in the community.
•Promoted employees based on exemplary performance, meeting and exceeding expectations for growth and branch performance. Phone: +9613 802313 Email: Weam_darwich@hotmail.com