Wilfred Willis Akech

• Provide friendly, efficient support to guests in a busy environment, ensuring a smooth
and welcoming experience.
• Manage visitor flow and crowd control, improving efficiency and minimizing congestion.
• Provide personalized support to VIPs and special guests, maintaining premium service
standards.
• Resolve guest concerns proactively, contributing to a 95% satisfaction rate.
• Collaborate with security and internal teams to ensure safe, coordinated daily
operations.
• Maintain accurate incident reports and operational documentation.

• Managed 150+ clients, delivering tailored travel experiences and customized itineraries.
• Handled end-to-end bookings (accommodation, transport, activities) with strong
atention to detail.
• Built lasting client relationships, driving repeat business and consistent referrals.
• Advised clients on destinations, visas, and travel regulations with confidence, facts and
clarity.
• Promoted eco-tourism practices, enhancing brand value and customer trust.
• Resolved client issues quickly, ensuring smooth and enjoyable travel experiences with
testimonial proof.

• Delivered frontline support to international travelers in a high-pressure airport
environment.
• Achieved 90% first-contact resolution rate by handling inquiries efficiently.
• Coordinated teams during peak operations, including FIFA World Cup 2022.
• Managed shift schedules for 20+ staff, ensuring seamless 24/7 operations.
• Worked closely with airport operations and security to maintain service excellence.

• Increased monthly revenue by 30% through effective upselling and product
recommendations.
• Achieved 95% customer satisfaction through personalized and responsive service.
• Improved customer retention by 25% through consistent follow-ups and relationship
building.
• Resolved over 90% of customer issues on first contact.
• Boosted repeat purchases by 20% through trust-building and tailored solutions.
• Coordinated with inventory teams, reducing stock discrepancies by 18%