William Bou Doumit

Manage all aspects of the food and beverage operational activities, including
budget management, financial reporting, inventory control, and staff
management.
Develop and implement effective control measures to optimize stock
management, minimize waste, and reduce costs.
Drive customer satisfaction by providing personalized service, analyzing
feedback, and implementing continuous improvement initiatives.
Ensure compliance with all regulations and standards, including health and
safety, environmental, and labor laws.
Maintain strong relationships with suppliers and vendors, negotiating
contracts and managing deliveries to ensure quality and timely supply of
goods.
Foster a positive work environment and provide leadership and coaching to
the team, resulting in increased employee engagement and productivity.
Ensure excellent customer service through training, coaching, and monitoring
of service standards and guest feedback..

Assisted the resort manager in overseeing daily operations, ensuring smooth
functioning of all departments.
Supervised staff, coordinated schedules, and provided training to ensure high
levels of service and guest satisfaction.
Handled guest complaints and resolved issues in a timely, professional
manner.
Monitored resort performance, analyzed guest feedback, and implemented
improvements to enhance guest experiences.
Managed inventory, budgeting, and ordering of supplies to maintain
operational efficiency.
Ensured compliance with health, safety, and resort policies, and maintained
quality standards across all areas.
Assisted with marketing efforts and promoted resort events and packages to
increase occupancy.

Supervised and managed daily operations of the cinema floor, ensuring
efficient customer experience.
Coordinated staff assignments, ensuring appropriate coverage for all shifts
and delegating tasks to floor staff as needed.
Assisted the Floor Manager in overseeing the maintenance of cinema
Ensured high-quality customer service by addressing customer inquiries,
complaints, and special requests promptly and professionally.
Monitored box office and concession smooth transaction
processing, accuracy, and optimal stock levels.
Conducted regular checks on cinema halls for safety, comfort, and equipment
functionality during movie screenings.
Handled emergency situations on the floor providing solutions to any problem.