Restaurant Manager
Jollibee
مجموع سنوات الخبرة :18 years, 3 أشهر
Job Description/Duties and Responsibilities:
Responsible for the development and achievement of the store business goals such as Sales, Profitability Targets, Customer Satisfaction, and FSC Level. Develop the morale of the store team, store's adherence to JFC's operating systems and standard compliance with all government requirements.
Defines and achieve Store Sales target and Sales Growth target. Create a sale and marketing orientation among the store team by leading them in defining customer needs, sales opportunities, and in designing and implementing sales building and local store marketing strategies.
Regularly reviews Sales Performance as part of the business review process. Is cognizant of all information that affects store sales performance levels. Continuously seek ways to improve sales level/sales growth.
Define Customer Satisfaction Survey Results Targets, FSC Targets, and QSR levels.
Work with ARM1/ARM2/ARM3 to ensure that all store operation to support FSC needs are integrated and effectively implemented by the assigned managers, ensures that all training and competency building activities are in place.
Prepare store PNL Budgets, defines and achieves PNL targets. Work with the ARM's in defining strategies and defining initiatives to achieve variable cost targets.
Handle store business review and continuously seek ways to improve PNL review.
Leads the store team an atmosphere that lives the Jollibee values. Ensures achievement of targeted competency levels.
Ensure store adherence to Jollibee Corporation Operating System, policies, procedures, and standards. Ensures store compliance with government requirements such as store permits and licenses.
Job Description/Duties and Responsibilities:
Performs shift opening and closing duties in accordance with manager's checklist.
Assist Restaurant Manager in ensuring smooth operation of the restaurant.
Monitor staff performance to ensure guest satisfaction through delivery of prompt, courteous service in accordance with brand standards while maintaining safe and profitable operations.
Initiates guest interaction through seeking and soliciting feedback from guests, implementing service recovery tools when necessary.
Properly executes revenue and check control procedures on shift.
Assists manager to select, train and deliver on-going performance feedback to associates to ensure brand standards are met and guest satisfaction goals are met and/or exceeded.
Utilizes all tools for running shift, (e.g., schedules, floor plans, reservations, checks, daily server checklist).
Conducts daily pre-shift meeting with staff to communicate specials, restaurant occupancy, guest satisfaction scores, reservations and staff or service concerns.
Promptly resolves issues such as call outs, last minute bookings, food & beverage inventory, delayed ticket times or any other daily concerns that may arise.
Assist Manager in forecasting and ordering of stocks. Maintain and monitor stocks.
Assist Manager in monthly related reports and inventory management of the restaurant.
Assist Manager in payroll preparation for all staff.
Monitors floor volume at all times and assist with seating, serving and kitchen communication as needed to ensure adequate coverage and guest satisfaction.
Maintains a safe and sanitary work environment for all associates and guests and compliance to all local government requirements.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs other duties as requested by management.
Job Description/Duties and Responsibilities:
Managing branch operations effectively; ensuring QFSC (Quality Food, Service, and Cleanliness), sales, and profitability of the store are met.
Responsible for month-end reports, P&L & food cost reports, cost monitoring and control in all facets of operations.
Responsible for training and scheduling and development of all staff.
Responsible for counseling, giving necessary sanction based on company due process to all team members.
Responsible for stocks forecasting, ordering, and inventory management of the branch.
Supervising food preparation and cooking, ensuring cleanliness and quality standards are adhere by all employees in accordance with company Standard Operating Procedures.
Ensures cash control system is implemented and adhered to by all team members.
Responsible for maintaining all the equipment, facilities, building and fixtures cleanliness and in good working conditions of the branch. Coordinates with contractors and service providers.
Store’s adherence to operating systems and standards and compliance to all government requirements.
Job Description/Duties and Responsibilities:
Managing the entire branch operations effectively; ensuring FSC (Food, Service and Cleanliness), sales, and profitability of the store are met and operational cost are within budget.
Monitor cleanliness and quality standards in the store and ensures consistent compliance.
Coordinate with other management team members on the application or implementations of store productions standards.
Develop and implement a store maintenance plan.
Complete the store productions and sales level guide to ensure high speed service and quality of held products and to control wastage.
Manage the store safety programs.
Ensure that fund control procedures are properly implemented.
Ensure that productivity standards, particularly pertaining to sale man-hour are met while maintaining a sound and productive ratio between part-time and full-time workers.
Draw up the store manpower schedule, including break-time and vacation leaves of crew and staff.
Forecast and order stocks including inventory management of the branch.
Hire, train, and orient crew and staff with regards to company policies and code of conduct, positions, duties, tasks, responsibilities, and performance appraisal.
Have solid 6 years experience for the following store operation functions as Kitchen Manager, Manpower Manager, Delivery Channel Manager, Cash Control Manager, Marketing Manager & Store Maintenance Manager
• Performs administrative and office activities for multiple supervisors. Duties may include answering of telephone calls, scheduling of appointment and meetings, update and filling of documents, answering emails. Screen, schedule and conducts exams and interview. Assist in the preparation of entail or generated personnel reports pertaining to employment services. Contract / Confidebtiality Agreement / Personnel Action Memo (PAM) preparation. Provide orientations for new employees by sharingonboarding packages and explaining company policies.
• Responsible for all account management, selling activities, sales goal achievement, as well as handling customer’s transactions. Prepare quotations, invoices, receipts, and other necessary sales documents. Keep showroom area and display items organized and clean. Monitor branch inventory and replenish showroom displays items. Prepare sales and inventory reports and etc.
Graduated with honor -Deans Medallion - consistent deans lister in our college.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.