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William Sucayan, IT support Technician

William Sucayan

IT support Technician · The Public Authority For Civil Information

Kuwait

Diploma, Electronics Technology

Work experience

Total years of experience: 26 years, 5 months

IT support Technician

May 2014 - Present

The Public Authority For Civil Information

Al Kuwait, Kuwait

May 2014 - Present

Receiving technical problem regarding access control, cctv camera and network, or user issue about their pc, and coordinating to engineer about the issue.
Duties:
IP, LAN and Domain configuration and resolving the related issues
Installation of different OS, Application software.
Trouble shooting all Hardware, Network, Antivirus related problems.
Responsible in access control and cctv camera in the building.
Company industry:
IT Services
Job role:
Information Technology

Computer Technician / Security Systems Technician

January 2013 - Present

Public Authority for Civil Information (PACI),

Al Kuwait, Kuwait •Hybrid

January 2013 - Present

• Repair parking gate barriers and turnstiles.
• Replace defective electronic modules and components.
• Read wiring diagrams and electrical schematics.
• Maintain computers, printers, and network devices.
• Configure Microsoft 365 user accounts.
• Perform equipment testing after maintenance.
• Prepare technical reports and maintenance reports.
• Provide on-site technical support.
Company industry:
Public Administration

Technical Support Technician

December 2008 - May 2014

Securityzones

Al Farawaniyah, Kuwait

December 2008 - May 2014

Gives technical support to the technical team and Maintenance Team in the site if there any problem they encounter, also repairing and troubleshooting.
Installation and maintenance of Security System, analog CCTV, IP cameras, Access Control, Burglar Alarm, Automation Barrier, Audio/Visual system, PA system. Queuing system. Walkthrough Metal detectors, X-ray machine, UVSS.
System configuration and programming for all installed system.

Setup port forwarding for remote/internet viewing of DVR and IP cameras.
Troubleshooting and repair for Cameras, PTZ keyboard, DVR, NVR, Monitors, Access control system, Queuing system,
Testing, commissioning and conduct training to the client for the operation of the system.
Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Computer Technician

December 2008 - January 2013

Security Zones Company

Al Farawaniyah, Kuwait

December 2008 - January 2013

• Structured Cabling
Company industry:
Merchandising

IPQC (In Process Quality Control)

October 2004 - October 2008

Cando Corporation

Hsinchu, Taiwan •Hybrid

October 2004 - October 2008

• In-Process Quality Control
• Documentation
Company industry:
Industrial Production

IPQC (In Process Quality Control)

October 2005 - December 2007

CANDO CORPORATION

Hsinchu, Taiwan •Hybrid

October 2005 - December 2007

Job Description:
Initial Testing of CF-color filter BM (Black Matrix), RGB (Red, Green, Blue), Polish, ITO, MVA (Multi-Domain Vertical Alignment), PS (Photo Resist), to get line wind, height, resistance (ohms), OD (Optical Density), reflectance, transmittance, chromatics, thickness and color measures by using Automated test machine such as SOKKIA-SMIC (Super Micro Image Processing), KOSAKA, MCPD, TUKANG (Resistance Meter), SNU and NIKON.

Give assistance to production engineers and help them to make initial and final test for glass LCD (Liquid Crystal Display)
Monitor the production defect density and able to control production loss. Application: Notebook, AV Display, and TV.
Company industry:
Industrial Production
Job role:
Quality Control

Services Crew

April 2003 - April 2005

Al Maousherji Catering Co. McDonald’s

Al Kuwait, Kuwait

April 2003 - April 2005

Responsible to maintain good condition of all equipment in the store and safety.
Maintain 100% cleanliness in all surrounding of the store in and out side.
Assisting all crew members and managers in order to give customer satisfaction.
Provides customer services and assistance in any time.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

SMT Operator

January 2000 - January 2004

Chroma ATE Inc.,

Taoyuan City, Taiwan •Hybrid

January 2000 - January 2004

• Machine Setup
Company industry:
Industrial Production

QC (Quailty Control)

July 2000 - July 2002

Chroma Ate Inc.

Taoyuan City, Taiwan •Hybrid

July 2000 - July 2002

Operate soldiering iron and hot air station.
To rework short, opens, excess solder, insufficient solders screw parts, lifted, missing and reversed components according to simple techs workmanship standards.
Adjusts or trims materials from components or PCBs to achieve specified electrical or dimensional characteristics.
Performs in line inspection to ensure parts and assemblies meet production and standards. Existing product line includes Automatic Power Supply Test Systems, Programmable AC Power Sources, Video Testers, Electronic AC and DC Loads, and PXI Test Instruments and Chassis. Products: Power Supply Testing, AC Power Source.
Company industry:
Industrial Production
Job role:
Quality Control

Education

De La Salle University Dasmarinas

April 1997

April 1997

Diploma, Electronics Technology

Philippines

varsity player off table tennis.

De La Salle University

January 1997

January 1997

High school or equivalent, Electronic Technology

Philippines

Skills

System Testing

Expert

Engineering Support

Expert

Technical Engineering

Expert

Computer Hardware Troubleshooting

Expert

Quality Inspection

Expert

ACCESS

Expert

ANALOG

Expert

CCTV

Expert

ENGINEERING DEPARTMENT

Expert

IP

Expert

MAINTENANCE

Expert

SECURITY

Expert

SYSTEM CONFIGURATION

Expert

TECHNICAL SUPPORT

Expert

TESTING

Expert

System Testing

Expert

Engineering Support

Expert

Technical Engineering

Expert

Computer Hardware Troubleshooting

Expert

Quality Inspection

Expert

CLOSED CIRCUIT TELEVISION SYSTEMS CCTV

Intermediate

COMMISSIONING

Intermediate

CORRECTIVE MAINTENANCE

Intermediate

COMPLIANCE TESTING

Intermediate

ELECTRONICS

Intermediate

INSTALLATION

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

PREVENTIVE MAINTENANCE

Intermediate

REPAIRING MANUAL MECHANICAL

Intermediate

SECURITY SYSTEMS

Intermediate

Languages

Mandarin

Intermediate

Arabic

Intermediate

English

Expert

Tagalog

Expert

Filipino

Beginner

Training and Certifications

Certifications
OJT
ROHM Electronics Philippines Inc.
Oct 1996 - Jan 1997