Customer Service Representative
VHA
Total des années d'expérience :14 years, 3 Mois
Customer Service Representative VHA-Manila OZ
(March 2011 to Present)
Responsibilities
• Assist clients arrange or confirm shuttle transfers to and from the airport.
Skills/Qualifications Good communication skills
Computer literate
Background on leadership
Good interpersonal skills
Seminars/Trainings The PATH Training
Attended West Contact Services
Data Entry Machine Operator II City Government of Paranaque
(2009-2011)
Responsibilities
• Assessment of Annual Business Permits.
• Filing of copies of Business permits.
Performance Assessment Specialist WEST Contact Service
(April 2006-December 2008)
Responsiblities
• This position is responsible for ensuring call quality by randomly sampling production employee calls.
• Assessing performance and providing immediate feedback.
• Assist with coaching production employees.
• Conduct Quality Assurance talks to familiarize trainees on the Quality processes.
• Participate and lead internal, external, client and third party calibrations.
• Prepare and update reports in a timely and accurate manner.
• Enhance quality processes and standards by giving suggestions and setting examples based on the identified trends.
Customer Service Representative WEST Contact Services
(October 2005-April 2006)
Responsibilities
• Assist mobile subscribers regarding their activations, billing, and technical concerns/inquiries.
Data Entry Machine Operator II City Government of Paranaque
(2001-2005)
Responsibilities
• Assessment of Annual Business Permits.
• Filing of copies of Business permits.
(1992-1995)
Responsibilities
• Coordinate with clients and make airline reservations.
Traffic Department Head R.S. Arrieta, Inc.
(1995-1997)
Responsiblities
• Ensure proper dispatching of company owned vehicles and equipment.
• Coordinate with insurance and Land Transportation Office for annual registration of company vehicles.
University of Perpetual Help B.S. Marketing (3rd year Undergrad)
College: University of Sto. Tomas (1986-1989) B.S. Management
Elementary: St. Paul College of Paranaque (1981-1986) Work Reservation Officer PACES Travel and Tour Corporation
Highschool: St. Paul College of Paranaque (1977-1981)