CUSTOMER SERVICE ASSOCIATE
QATAR INSURANCE COMPANY
مجموع سنوات الخبرة :11 years, 10 أشهر
• Answer client queries and Policy issuance within 24 hrs.
• Receives phone calls from clients and resolves issues and achieves by providing the first call resolution as much as possible.
• Daily issuance of policies, Client requests are sent within 24 hrs.
• Ensure proper documentation and approvals are met, ensure accuracy of insurance documents encoded and new policies are issued for new fleet clients.
• Proper documentation is ensured for all policy issuance.
• Adherence to QIC policies, procedures and NIL Audit Findings. Are audit findings cannot be avoided, finding should be negligible and no adverse effect on the company.
• If external action or approval is required (management decisions, meeting requests) achieved by resolving at the soonest opportunity.
• Attends Trainings provided by QIC and Completes Mandatory Web Based Trainings.
• Training team members to ensure policies and procedures are calibrated.
• Motivate and inspire the team by communicating a compelling vision and purpose which encompasses American Eagle Outfitter’s Core values.
• Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
• To execution of the short- and long-term store business plans to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
• Ensures all visual directives, ensuring mapping and floor set are properly planned, scheduled and executed seamlessly within allotted timeframe.
• Manage the efficient and productive handling of all merchandise from shipment receipt and processing, floor-sets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture. Recruit, hire, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business. Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.
IT Officer
• Manage and maintain all the Server, Switches, ERP System (ASWAQ), Modem, POS Machine, Workstation and Laptops likewise the Internet Connection / Maintain the VPN connection of the warehouse connection thru the main office in Khurais
• Posting the daily sales / Generating of report / Daily backup the database of the system/ Creation of request report of purchasing and accounting department.
Store Supervisor
• Managing and administrating the main store at Khurais. Completes store operational requirements by scheduling and assigning employees; following up on work results, maintains store staff job results by coaching, planning, monitoring, and appraising job results.
• Ensures availability of merchandise and services; maintaining inventories.
• Generate the weekly/ monthly sales report for the Management record.
• Provides First Level Technical Support on almost all computer related problems particularly with that of the PoS Machines, PC Servers, PC workstations, software applications, peripherals and networking.
• Monitors on-site or branch computer network facilities where assigned.
• Coordinates and transact business with second party support agency for branch concerns on parts, peripherals, supplies and service request for PC Servers (IBM). PoS (Wincor-Nixdorf-SIEMENS/IBM-PoS) and Electronic Fund Transfer Terminals (EFTs)
• Deploys and installs PoS Machine or Counters within the mall and Off-Site Store on either On-line mode for temporary, seasonal and promotional purposes.
• Processing of EOD (End of Day), Execute ISADPREP to create journal file for BI (Business Intelligent) of SM Makati Department Store and 5 Retail Affiliate of SM (Toy Kingdom, Surplus Shop, SM Appliances Inc., ACE Hardware and Kultura) to be send on SM Head Office.
System Support Staff
• Monitor and check the status of all servers, routers, switches and remote access servers (RAS) of the network.
• Provides first level of procedure in escalating a problem.
• Perform another clerical task that assigned by the immediate supervisor.
• Encode daily problem encountered, update and changes report and prepare daily, weekly and monthly report.
• Handles outage reports and regularly updates with telecom companies.
Technical Support Engineer - (eScan Antivirus)
• Handle several clients and accept inquiries through phone and e-mails and respond them with the appropriate answer.
• Went to some offices around Metro Manila, Laguna and Batangas to present our product and if some of our clients have inquiry along with that, they need support we gave them on-site support and give technical training.
Bachelor in Science in Information Technology