guest service agent
Movenpick Hotel Doha
مجموع سنوات الخبرة :10 years, 0 أشهر
Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each Guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Conduct in room & hotel familiarization and assist guest in hotel activity inquiries / requests
accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Gold medalist for the academic year 2014- 2015, received excellency award