WINFRED NGINA

Clean and service guest rooms, suites, and public areas according to Forbes and 5-star hotel
standards.
Ensure all rooms are presented to the highest level of cleanliness, comfort, and guest
satisfaction
Replace linens, restock amenities, and maintain proper inventory of cleaning supplies.
Inspect rooms for maintenance issues and report any damages or malfunctions promptly.
Maintain guest privacy, security, and confidentiality at all times.
Handle guest requests courteously, ensuring swift and efficient service.
Perform turndown service and special room setups as required.
Support laundry and linen operations when needed.
Follow hygiene, safety, and infection-control standards in all tasks.
Cooperate with supervisors, floor leaders, and other departments to ensure smooth daily
operations.
Uphold the hotels image of luxury, professionalism, and excellence through personal
grooming and conduct.
Anticipating guests needs: Reading the guest room and offering guests requests before they
can voice them.
Offering Personalised Service: Understand guest needs and offer a plus one service as to the
guest preferences.

Handling Lost Items: Report and turn in any found items to the lost-and-found department.
Providing Guest Assistance: Address guest requests and provide additional items as needed.
Maintaining Equipment: Ensure cleaning tools and machines are in working condition.
Adhering to Policies: Follow hotel standards for room arrangement and cleaning.
Organizing Supplies: Stock housekeeping carts with necessary supplies.
Cleaning Windows and Mirrors: Ensure all glass surfaces are streak-free.
Sanitizing Bathrooms: Clean and disinfect bathrooms, including toilets, sinks, and showers.
Checking Room Amenities: Ensure appliances, lights, and electronics are functioning properly.