Lounge Attendant
Movenpick Hotel Jumeira Beach
Total des années d'expérience :9 years, 11 Mois
Movenpick Hotel Jumeira Beach
Responsibilities
• Greeting VIP guests as they approach the executive lounge and providing them with assistance in seating.
• Conduct an efficient and courteous service to the VIP guests.
• Monitoring and recording of guests who enter and utilize the Lounge.
• Offer complementary drinks to guests and ask if they would like additional servings.
• Expedite guests’ orders and ensure that they are delivered to their tables within the specified timelines.
• Respond to guests’ inquiries regarding hotel and lounge’s features and services and address any specific concerns regarding services and premises.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Lounge area.
• Create an atmosphere of tranquility.
• F&B compliance with HACCP.
• Performed all position responsibilities accurately and in a timely manner.
• Actively used up-selling techniques to exceed guest expectations and increase revenue.
• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Prepared quality products while maintaining proper food safety practices, portion control and
presentation within service goal times.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Diligently restocked work stations and display cases.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Consistently provided friendly guest service and heartfelt hospitality.
• Strictly followed all cash, security, inventory and employment policies and procedures.
• Greeted customers and provided excellent customer service.
• Pleasantly and courteously interacted with customers.
• Maintained clean and safe environment, including in the kitchen, bathrooms, building
exterior, car park, bin area and pavement.
• Prepared quality products while maintaining proper food safety practices, portion control and
presentation within service goal times.
• Promptly and empathetically handled guest concerns and complaints.
• Prepped items for later use to save staff time during busy hours.
• Reported to all shifts wearing a neat, clean and unwrinkled uniform.
• Built loyal clientele through friendly interactions and consistent appreciation.
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