Sr Director Professional Services
Vidsys
Total years of experience :22 years, 8 Months
• Enterprising & Trustworthy Senior Director with excellent relationship management skills and who has effectively contributed to achieving organizational goals, enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls, with analytical bent of mind and proven track record of stamping success in uncertainties & challenges across Program Management, Operations Management, Software Engineering.
• Spearhead projects and operations across EMEA & APAC region by streamlining various functions including consultation, scoping, site survey, planning, designing/engineering, installation, testing, commissioning, maintenance, client training and project handover within the stipulated time and budget frames.
• Leading the Pre-sales team in supporting partner integrators through RFPs, RFIs and preparation of Compliance matrix.
• Keeping the profitability and interests of the Company in the forefront. Ability to prioritize milestones and cash flows among projects, assign tasks and provide regular updates and presentation to Executive Management.
• Experienced in main priorities of typical cross-functions (Engineering, Finance, Supply Chain, Service etc. )to operate and support the delivery of major technology programs.
• Build a diverse team of talented and motivated professionals by training subordinates with the capability to support the clients’ aspirations for the projects. Use of best practices, tools, metrics, and human capital to enable effective and efficient delivery of company projects.
• Effective communication with several culturally diverse clients, and leading a multi-cultural team of project managers, solution architects and developers across the globe.
• Steer end-to-end project - initiation, planning, executing, monitoring & controlling throughout the project lifecycle to support engineering design, deployment, construction, testing and final commissioning.
• Monitor and control the projects, review and manage project risks, update project progress and conduct progress review meetings with various stakeholders at PMO and Executive level.
• Head of the EMEA & APAC Support division, ensuring to provide appropriate resolution of all service calls within the agreed resolution time. Perform a wide range of activities covered under preventive and corrective maintenance to ensure uninterrupted availability of systems for operations. Pivotal in increasing the maintenance revenue by 38% in a year.
• Leading the transition of change activities from proposal through to integration and delivery while keeping a close watch on Performance Measurement Baseline.
• Heading the team and representing the Company and the CSIM platform at all major exhibitions in the Middle East.
• People’s Manager who leads by example; nurtures team members, fuels employee productivity & performance through impactful training, mentoring, and leveraging a motivational leadership style.
• Accomplished program director with extensive experience in leading global projects, traveling over 50% of the time for on-site project management, stakeholder meetings and to build and maintain client relationships.
• Heading the Projects division for the International market that helps achieve better quality, consistency and return-on-investment across an enterprise by developing and maintaining project management methodologies, standards and tools.
• Heading the Services Division and responsible for 24/7, 365 days support for high volume, critical locations of Dubai International Airport (T1, T2, T3), Abu Dhabi International Airport, Jebel Ali Container port and 7 land border locations for Royal Omani Police.
• Successfully maintained a system availability of 98% for all the 3 years in operation for Cargo Inspection systems used by Dubai Customs on 24/7/365.
• Successfully accomplished 7 Cargo Inspection system projects (IP6500 - Leidos), right from initiation and hand over in three different countries, U.A.E, Saudi Arabia and Kuwait.
• Played a pivotal role in contributing to win a contract Mobile Radiation Detection & Inspection System (MRDIS) worth USD 8.5 million for the Company, directly with the Department of Energy - US Govt.
• Promoted as the Head of all Installation/Maintenance Projects, within 8 months of joining the Organization.
• Instrumentally facilitated trainings to various prestigious clients, including
o Dubai Customs (Airport) on Operation & Maintenance of Human Body Scanners.
o Dubai Customs (Port Operations) on Operation & Maintenance of High Energy Cargo Inspection
System.
o Oman Customs (Land border Operations) on Operation & Maintenance of Cargo Inspection
System.
o Kuwait Customs on Operation & Maintenance of Human Body Scanners.
• Estimating, managing, planning, and monitoring the electrical aspects of the projects from start to finish and managing pre-con meetings to ensure successful handoff from estimating to the field.
• Meticulously performing a wide range of activities covered under preventive and corrective maintenance to ensure uninterrupted availability of systems for operations.
• Conceptualizing & implementing process modifications for optimizing resource utilization, maximizing the productivity and automating the systems for streamlining operations to enhance operational efficiency.
• Accountable for planning, coordinating and supporting all technical and operational aspects of daily activities, including programme preparation in accordance with local authority regulations, company policies & HSEQ standards.
• Performing site surveys Site Survey and designing of Security Systems with regard to the Client budget as the primary objective and preparing work schedule and assigning daily task to my team of technicians for various projects.
• Instrumental in managing the installation of Walk through Metal Detectors and baggage systems for various Embassies and Government organizations.
• Providing detailed Installation, operations and maintenance manuals to the clients and facilitating trainings to the internal resources as well as clients on operative parameters of the systems.
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