Internal trainer
Qatar insurance company
Total years of experience :17 years, 3 Months
Company internal trainer: conducting customer service excellence, sales skills and all insurance product training, follow up on most of employees performance, conducting coaching and giving feedback as well as monthly employees evaluation.
In charge of the call center and external branhes Team by conducting their weekly rosters and responsibilities, conducting weekly briefing with the team to discuss products and service updates, follow up on their monthly attendance, conducting individual development feedback and motivate the team on daily basis.
training the new joiners.
Preparing weekly and monthly reports and statistics related to sales done by the agents and monitoring sales targets.
All over in charge in the flight, work with internal and external partners, creating an environment that motivates the team to impress our customers through our service and by recognizing their individual needs.
Raising the levels of cabin service through continuous development of cabin crew performance.
Insuring the optimum standard of service is provided to our customers by being involved in and managing cabin service.
English communication department