Senior Sales Supervisor
Emirates NBD
Total des années d'expérience :9 years, 10 Mois
•Emirates NBD is my current employer & I am still active member:
Responsible for assessing, profiling, proposing and processing auto finance applications.
• Responsible for other bank-related transactions and services such as Account opening, Fix Deposit, Home and Personal Loans and Credit Cards. ((For Individual & Cooperates)).
• Responsible for handling key accounts and projects (Gargash Enterprises LLC, Al Futtaim Motors, Juma Al-Majid Motors, Trading Enterprises, Arabian Automobiles, Al Yousuf Motors, Al Nuaimi Motors, Al Habtoor Motors, Al Tayer Motors, RAK Motors - And other dealers for New & Used Car market - Ajman and Sharjah branches).
• Recommends and approves deals on the spot as may be required.
• Ensures company and individual targets are achieved on a periodical basis.
• Coordinates with NGI, a subsidiary company, regarding insurance requirements.
• Coordinates with Oman, RSA & AXA insurance as a tie up companies, regarding insurance requirements.
• Develop new business by establishing new distribution channels.
• Responsible for monthly reports for business target and the sales strategy.
• Screening the leads and applying advanced and thorough analysis to the collected leads to identify the campaign performance
• Handling the daily operation for the sales activities.
• Compliance monitoring in accordance with the business unit compliance and reporting program.
• Attend management meetings to discuss marketing issues and achievements to improve bank policies and develop sales & business.
• Trained novices Auto Loan officers relating the bank`s policies, file discrepancies eradications & solutions.
Accomplishments:
Awarded with “Certificate of Excellence” for achieving high performance criterion in 2007 - 2008.
Awarded with “Certificate of Appreciation” as a Winner; for achieving outstanding Sales Figures in 2008.
Best Sales Person for the years of 2006, 2007 & 2008 in Sales and Cross Sales with score over 108%.
Awarded with “Champion of the Great UAE Auto Loan Race” - Bronze Award Winner for the month of May 2009.
Awarded with “Champion of the Great UAE Auto Loan Race” - Silver Award Winner for the month of June 2009.
Awarded with “Champion of the Great UAE Auto Loan Race” - Silver Award Winner for the month of July 2009.
Awarded with “Certificate of Excellence” for 2010 newly lunched - FD Linked Auto Loan - product.
Awarded with “Certificate of Achievement” for being Top Performer/Achiever- Auto Loan 2010, 2011, 2012 & 2013.
Reporting to Sales - Territory Manager
• Responsible for assessing and processing new and refinancing Auto deals (Sheikh Zaid Rd., Deira, and Al Aweer Used Car Complex).
• Identify, research, and resolve customer complaints.
• Communicates with clients regarding new policies and promotions.
• Maintain the log file for all sales enquiries.
• Buying and selling market stocks based on prevailing currency rates.
• Responsible for training and monitoring employees’ performance on a regular basis.
• Provide Customer Service and support to clients online or the telephone.
• Assist customer service team leader in charge to fulfill all customer service tasks.
• Handle minor client complaints. Be able to note down bigger complaints and revert to client after discussing with team leader.
• Supervises and monitors cash flows and transactions for the nine (9) branches of the company on a daily basis.
• Coordinates with branch managers and supervisors regarding merchandising and display issues and concerns.