IT Manager
Basra Multipurpose Terminal
Total des années d'expérience :13 years, 8 Mois
• Set the strategic direction for the IT department, defining objectives and building the IT roadmap.
• Allocate budgets and determine IT plans to support organizational goals.
• Establish and control departmental goals and workflows.
• Conduct in-depth studies of IT processes, identifying methods and products for optimization.
• Ensure that documentation on IT operation processes and improvements was regularly updated.
• Assist IT section heads in maintaining and achieving IT Key Performance Indicators (KPIs).
• Build and manage an IT hierarchy, mentoring a diverse team of IT professionals.
• Conduct training programs and workshops for IT staff to enhance their skills and knowledge.
• Ensure all team members adhered to Health, Safety, and Environmental (HSE) policies and instructions to maintain a safe work environment.
• Design, develop, and implement systems, policies, procedures, and best practice manuals.
• Analyze departmental needs, identify vulnerabilities, and implement measures to boost productivity, efficiency, and accuracy.
• Control the performance of information technology systems, making recommendations for improvement.
• Conduct annual penetration tests to ensure the security of all IT systems.
• Conduct regular internal IT systems audits to assess performance and ensure compliance.
• Ensure the security of data, network access, and backup systems.
• Maintain system integrity, guarding against breaches and viruses, and played an essential role in risk-mitigation planning.
• Lead and manage a team responsible for network and infrastructure operations, ensuring effective collaboration and coordination among team members.
• Collaborate closely with the IT Manager to align goals, strategies, and operational activities, ensuring a cohesive approach to IT management.
• Design, establish, and maintain a robust network infrastructure for LAN/WAN connectivity and remote access, enabling seamless and secure communication within and outside the organization.
• Design, establish, configure, and maintain a high-performing server infrastructure using Microsoft Windows Server and ESXi, ensuring the reliability and efficiency of IT systems.
• Responsible for the organization's email server, utilizing MS Office 365 and Windows Azure to maintain a secure and reliable email communication platform.
• Manage critical components of the IT infrastructure, including the VOIP system (Elastix), CCTV systems, and UPS units, ensuring their proper functioning and reliability.
• Analyze reports received from IT supervisors and the IT team, utilizing insights to identify areas for improvement and optimize IT operations, resulting in enhanced efficiency and effectiveness.
Responsibilities:
• IT support for Erbil office staff including PCs, printers, video conferencing, WIFI and mobile phones.
• Ensure security of data, network access and backup systems.
• Responsible for creating and administering disaster plans to keep company functional in the event of crisis.
• Manage and maintain local network like managing Cisco Routers, Switches and phones.
• Implements security improvements by assessing current situation; evaluating trends, etc.
• Manage and maintain Domain controller, Exchange Server, Database server and File server.
• Coordinate the resolution of incidents with Service desk staff located in Calgary, Canada
• Maintain an accurate inventory of Talisman IT equipment and coordinate with local suppliers.
- Responsibilities:
• Plan, design, map and implement network infrastructure.
• Plan, design, map, manage and install WAN/LAN/VoIP network devices.
• Manage, install, configure and maintain Cisco Routers, Switches and Firewalls.
• Manage, install, configure and maintain Cisco Unified Call Manager.
• Design, implement and monitor network connectivity between Bank’s HQ and other branches using E1 and ISDN circuits.
• Network management, monitoring and troubleshooting.
• Maintain and evaluate daily logs for all Cisco devices.
• Manage, maintain and checkup VPN connectivity with Bank of Jordan and Swift company.
• Manage VPN connectivity with CSC-Lebanon Co. for ATMs systems.
• Manage and implement GSM system for mobile communication.
Bachelor of Information Technology (BIT)
Technical Computer College (TCC) “Network Section”