Operations Manager
MALAK AL TAWOUK
Total years of experience :20 years, 4 Months
Manage overall operations and responsible for the effective and successful management of labor, productivity, quality control
and safety measures as established and set by the quality assurance team.
▪ Interview selection and hiring; overlook the training of new and existing employees; planning, assigning and directing work;
authoring and discussing with employees their performance appraisals; developing corrective action plans; employee
motivation and rewards.
▪ Forecast requirements; prepare annual budget; schedule expenditures; analyze variances; initiating corrective actions.
▪ Analyze process workflow, employee and space requirements and equipment layout; implement changes where necessary.
▪ Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying
with legal regulations.
▪ Meet or exceed operations labor budget expectations by managing staff levels, wages and hours.
▪ Communicate customer issues with operations team and devise ways of improving the customer experience, including
resolving problems and complaints.
▪ Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through
with implementation.
▪ Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our
inventory effectively, purchasing the right equipment, maintaining solid inventory data.
ARMANI CAFÉ, ALMAZ BY MOMO, OCEAN BASKET, MORE CAFÉ, SERENDIPITY 3, AND COSI
Administered all aspects of product procurement and inventory review which involved direct special purchases.
▪ Developed menus according to dietary principles as well as prices meet customers' desires.
▪ Examined the quality of food service and provided instructions to maintain high standards.
▪ Keenly reviewed inventory and requisitioning and purchasing food supplies as required; makes
▪ Took full charge of all aspects of staff administration which involved the following interviewing and recruitment of
employees; supervision and evaluation of individual’s work performance; planning, allocation, and identification of
work responsibilities and schedules; as well as development and training of all organizational personnel.
Earlier Positions Held:
STARBUCKS | RIYADH, SAUDI ARABIA
courses: BT III in Accounting ◾ Libanel Institut Technique | Beirut, Lebanon
in