Wissam Salhab

IT Administrator Volunteer à Lebanese Civil Defense

• Liban - Beyrouth
• Je travaille ici depuis mars 2012

Senior Customer Care à Terranet

• Liban - Beyrouth
• Je travaille ici depuis janvier 2016

Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Work on solving cases that are escalated from my team members
 Follow up with complaining customers and update them about the progress in their complaints, either via phone or email, until the case is solved
 Prioritize and manage several opened cases at the same time
 Prepare accurate and daily reports

Technical Support Agent à Terranet

• Liban - Beyrouth
• octobre 2011 à décembre 2015

 Ask customers targeted questions to quickly understand the root of the problem
 Diagnose and troubleshoot technical issues
 Escalate unsolved cases to the senior team member

Technical Support Agent à IDM

• Liban - Beyrouth
• juin 2011 à septembre 2011

Cashier à Chopsticks

• Liban
• juillet 2009 à février 2010