CUSTOMER SERVICE EXECUTIVE
LANDMARK
Total des années d'expérience :19 years, 0 Mois
Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
Dealing with customers directly either by face-to-face, electronically, or telephone and responding to customer inquiries promptly.
Responding to customer inquiries regarding offers, discounts, electronic products, groceries, sports, and fashion goods and so on.
Adopting the guidelines established by the retail store to resolve the complaints from customers.
Verifying the customer information to indentify the complaint’s validity and offering possible solutions.
Preparing, generating and distributing request or inquiry acknowledgements and daily reports to appropriate personnel.
Managing the accounts of customers and keeping records of customer transactions and interactions.
Recording details of comments, inquiries, complaints, and actions taken.
Providing customers with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity.
Performing customer verifications, processing orders, applications, forms, and requests.
Directing unresolved issues and requests to the appropriate designated resource.
Attending customer service support departmental meetings regularly.
Contributing to the maintenance and development of standards, procedures and policies regarding customer service.
Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
Dealing with customers directly either by face-to-face, electronically, or telephone and responding to customer inquiries promptly.
Responding to customer inquiries regarding offers, discounts, electronic products, groceries, sports, and fashion goods and so on.
Adopting the guidelines established by the retail store to resolve the complaints from customers.
Verifying the customer information to indentify the complaint’s validity and offering possible solutions.
Preparing, generating and distributing request or inquiry acknowledgements and daily reports to appropriate personnel.
Managing the accounts of customers and keeping records of customer transactions and interactions.
Recording details of comments, inquiries, complaints, and actions taken.
Providing customers with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity.
Performing customer verifications, processing orders, applications, forms, and requests.
Directing unresolved issues and requests to the appropriate designated resource.
Attending customer service support departmental meetings regularly.
Contributing to the maintenance and development of standards, procedures and policies regarding customer service.
Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
Must act as a bridge between the company and its current market and future markets.
Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
Help management in forthcoming products and discuss on special promotions.
Review their own performance and aim at exceeding their targets.
Record sales and order information and report the same to the sales department.
Provide accurate feedback on future buying trends to their respective employers.
AVIATION EDUCATION : FLIGHT ATTENDANT
COMMERCIAL & CUSTOMER SERVICES TRAINING.
AIRLINES SECURITY AND LIFESAVING TRAINING
CSS SECURITY AND LIFESAVING CERTIFICATE