Witchelle Inguillo

Job Description / Duties and Responsibilities:
• Attending customer complaints with regards to products and services.
• Responsible in scheduling deliveries of goods and ensure that the right products are delivered to the right location on time and at a good cost.
• Collaborates and communicates with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.

Job Description / Duties and Responsibilities:
• Responsible in providing good customer service over the hotline by assisting every concern being raised regarding with internet connection complaints and phone/internet billing concerns.
• Manning the overall operations as an Officer in charge in absence of supervisor.
• Identify and assess customers’ needs to achieve satisfaction with the products and services.
• To make outgoing calls to existing clients to offer them loyalty products and services or latest promotions. This involves selling products related in telecommunication services/packages.
• Process orders, forms and applications.
• Maintain and/or update customer's contact information in the system.

• Assist with inbound calls during times of high volume to meet and established productivity goals: sales, call handling time, records accuracy and call quality.

Job Description / Duties and Responsibilities:
• Answering telephone calls or transfer calls to appropriate individuals.
• Maintain files and folders organize and provide documents, reports and information to the reporting manager.
• Maintains supplies inventory by checking stocks to determine inventory level; needed supplies for the room; meal that we serve to our guest every morning and sets schedules to my co-employees.
• Responsible in paying government dues if the assigned person is not available.
• Provides payroll base on their daily time record attendance.
• Sets and schedule examination for the applicants/welcomes newly hired employees and conduct orientation.