وائل محمود على المليجى

- Combining a diverse 15 years’ experience in the fields of Information Technology, Programming and Data Analytics.
- Analytic and operational work to support successful completion of all reporting schedules. Work with research specialists, statistical programmers, as well as assessment developers with several impressive companies such as: Egyptian Steel, Ezz Steel, Corn_flakes, Crown, Vodafone, Carrefour, Americana, Makro Market, Trade line, Burger King, Metro Market, Crave, and Electrostar.
- Expert on the Media survey and media monitoring (Media Monthly tracking More than 15 years till now, Tarek Nour, Atraket, Smart, Radio and TV, Nogoum FM, UM, Starcom, Zenith and Paramount Carat.
- Build datasets from secondary sources and/or primary research for project-specific modeling including cleaning, restructuring and validating data. Primary research projects include instrument design, survey QC and testing, as well as analysis and reporting

• IT technical Support
• Responsible for all outgoing operation & QC

Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers.
Solved all major customer problems/queries that subordinates were not able to solve earlier.
Trained and supervised customer service professionals to ensure optimum satisfaction of clients.
Managed a team of Client Services Associates that focused on meeting Customer Service efficiency and quality standards.
Led the process of hiring customer service representatives.

Developed and maintained interoperable network and telecommunications systems and ensured network and data security.
Continuously evaluated new technologies as they apply to district needs.

Planning, designing, installing, troubleshooting, and repairing LAN, WAN, and telecommunication hardware and software.

Analytic and operational work to support successful completion of all reporting schedules. Work with research specialists, statistical programmers, as well as assessment developers with several impressive companies
Expert on the Media survey and media monitoring
Build datasets from secondary sources and/or primary research for project-specific modeling including cleaning, restructuring and validating data. Primary research projects include instrument design, survey QC and testing, as well as analysis and reporting.

مدرب ICDL كعمل اضافى وليس أساسيا

عمل حر لمدة 3 سنوات في شركة لتوريدات أجهزة ومستلزمات الحاسب الآلي

Technical Support
Computer Trading

Developed and maintained interoperable network and telecommunications systems and ensured network and data security.
Continuously evaluated new technologies as they apply to district needs.

Planning, designing, installing, troubleshooting, and repairing LAN, WAN, and telecommunication hardware and software.

Analytic and operational work to support successful completion of all reporting schedules. Work with research specialists, statistical programmers, as well as assessment developers with several impressive companies
Expert on the Media survey and media monitoring
Build datasets from secondary sources and/or primary research for project-specific modeling including cleaning, restructuring and validating data. Primary research projects include instrument design, survey QC and testing, as well as analysis and reporting.

Technical Support