Customer Service/ HelpDesk Associate
Sarit Centre Nairobi
Total des années d'expérience :6 years, 7 Mois
• Responsible for transcribing details of customer interactions in the customer service database.
• Making and receiving customer calls regarding product requests, availability and other services.
• Working regularly with sales associates to find more effective ways of retaining clients.
• Managed and monitored the in-store customer experience, providing hands on assistance and support.
• Resolving service problems by clarifying customer complaints and determining the best solution for the problem.
• Monitoring and maintaining computer systems and networks.
• Installing and configuring computer hardware operating systems and application programs.
• Taking staff or clients through a series of steps to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Conducting electrical safety checks on computer equipment.
• Update and maintain information on computer systems.
• Entering information into the computerized database.
• Help customers and other employees find information they need.
• Compile, sort and verify the accuracy of data before it is entered.
• Maintain logs of activities and completed work.
• Locate and correct data entry errors or report them to supervisors.
• Load machines with required input or output media such as paper, cards, disks or tapes.
2009 - 20010: Kenya Polytechnic University College Diploma in Computer Science. Grade Result: Credit. Units Covered: • System Analysis and Design. • Data Communications • Microprocessor Systems • Quantitative Techniques • Industrial Organization and Management • Computer Applications • Trade and Entrepreneurship projects. SECONDARY EDUCATION
COLLEGE EDUCATION 2003 - 2004: Universal Group of Colleges Certificate in Information Technology Grade - Higher Credit. Computer packages done: • Microsoft Word • Microsoft Excel • Microsoft Access • Microsoft PowerPoint • E-mail and Internet • Computer Aided Design (CAD) • Ms DOS.
1999 - 2002: Sunshine Secondary School K.C.S.E. Certificate, Mean Grade: A-. Subjects: -English Language -Kiswahili Language -Mathematics -Chemistry -Physics -Biology -Geography
1990 - 1998 Moi Forces Academy Primary School. K.C.P.E. Certificate: - 575 marks out of 700. Overall Mean Grade: - A.