Sales
Bin Hendi Enterpress
Total years of experience :18 years, 0 Months
Cultivate a culture of excellent customer service
Personally acknowledge all customers you see
Keep all promises made to customers
Refer back to customers within 24 hours of query
Deal with customer complaints effectively and promptly
Keep customer database up to date
Follow up on all customer issues
Ensure that telephone is answered timorously and that messages are taken accurately
Promote The First Group’s projects to visitors of various public complexes and centers
Demonstrate benefits of Property Ownership
Generate details of potential clients
Positive & friendly
Ability to connect & communicate with high profile clients
Career orientated team player, desiring to advance
Ability to meet targets and deadlines
Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products recommend appropriate products; and promote cross selling with a view to meet the customers’ needs
Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience
Handle customer complaints professionally and escalate any serious issues to the Manager for suitable resolution
Maintain an up-to-date database of customers visiting the store
Communicate to the customers the information on special offers/ sales promotion events
Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Manager and merchandising team
Check stock levels daily and recommend orders to the Manager in order to replenish and maintain optimum stock levels
Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it
Maintain personal grooming as per the brand standards to represent a positive image
Comply with all company policies and procedures
Quickly and accurately to receive payment, to provide customers with good service, answer customer consultation, and strict compliance with the received and sing to pay principle responsible for the front of the cash register area clean As well as the maintenance of the property of the company (cash registers, money detector, cashier, computer, etc.)
Promptly turned over to the sales section to make timely report of the differences responsible for the confidentiality of commercial information and various notes and documents collection, custody and transfer, to ensure the safety of treasury and cash
The cash register online to ensure plenty of petty cash, identifying counterfeit notes, strictly follow the courtesy specification language, in a timely manner Sidelights, to avoid affecting the normal cash register, and existence of the goods to make records, to ensure that every piece of merchandise purchased by the customer have the cash register, shall not be left
To assist in bettering customer service, assist in inventory and the tally of the former District of goods, replenishment, vigilance, attention to security
Finishing the grooming before going to work to understand the dining number and the time to understand the dinner guests there other special requirements, do a good job for the personalized service
Official opening side, do a good job of tables and chairs, restaurant sanitation, restaurant Shop, ready for all kinds of supplies, to ensure that normal business use
Required stations, facial expressions, natural smile, greet guests with full mental outlook. Off to timely arrangements for the guests into the sitting, according to the number to add or withdraw bit, take the initiative to pull the chair, take the initiative to introduce the restaurant characteristics and operating properties
Open dining room, ready to use polite language and a smile, a la carte way in time for the guests, consult the guests drinks and report the name and price
When the meal service, and more communication with guests, answer, I do not know who is tactful answer guests, always stay alert to all conditions of the guests and restaurant meals, in order to achieve better collaboration services, convenience and quality service guest satisfaction, the operation sure to use the tray to avoid tea and juice spilled service meal have a sound, first, to avoid collision with the guests, work in error should immediately apologize to the guests
The seats do not have the soup or other items blank disk to be removed in a timely manner, to ensure the cleanliness of the table after a meal to timely service napkins, for customers to go movements, take the initiative in time for the guests to pull the chair, and told whether the forgotten items
