self employed
iq option
Total years of experience :14 years, 4 Months
Assist and greet all the patients who come to the hospital and prepare the patients to do the radiology photos
interpret the patient doctor requests and admit them into our computer operation system
answer all the phone calls coming to the radiology department both internal and external, that include book the x rays, check the readiness of the photos and the reports..etc
Maintain and Solve patients complaints
Send faxes, emails, and photos to the customers upon their requests
Others to be discussed during the interview
Oversee that guests are welcomed, registered into a hotel's computer system and assigned an appropriate room or suite. I also perform various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing rooms and contacting the internal departments when guests report a problem. In addition to managing the daily operations of the front desk, i provide hotel clerks with necessary training and support. I also maintain all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. In Addition tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits.
I make also the necessary night audits for all the hotel guests invoices to make sure that all the guests accounts are fully optimized and report any problem to the night manager or to the front office manager.
I work also as a concierge agent like answering the guests inquires and fulfill their needs in case if they want to make trips in Jordan or if they want to arrange cars to go for shopping with the highest standard of hospitality; also I Make and oversee all the hotel online reservations are stored in our hotel system and contacts the guests before they arrive to the hotel to confirm their reservations and taking notes.
I attend all the calls for the hotel guests who are in need and satisfy their requests that they make for their comfort and ease, and I always make upselling to the walk-in customers if they want to stay in our hotel and bring more customers by calling the travel agents or the targeted companies and make the necessary negotiations skills regarding the accommodation rates and some packages.
I was also provide the necessary statements to my supervisor signed by me to pass it to the hotel general manager, I also make the necessary check in/out for the guests rooms and make the necessary billing and cashiering handling.
What I considered as a good achievement in this hotel in addition to over meet my job description was going outside to play a role in sales and marketing with the companies to offer them my sales kit and convince them to try our hotel in case they have clients will stay in Jordan and want to make hotel bookings, I request from them to use our boutique hotel, and all my customers who stayed in gondola hotel were delighted about what they had in the hotel.
Coordinate and arrange almost of the bookings coming to the office, like if a customer want to book a hotel in gulf area like Qatar, Saudi Arabia, or even around the world I contact the hotels to make reservation and sometimes I issue flights tickets and reserve the transportation.
Sometimes I was going to the embassies to issue visas for the guest who are willing to travel worldwide and always follow up with them in a timely manner.
During pilgrim season I was responsible to answer the expatriates and citizen people inquiries regarding the prices, the hotels that we are using in pilgrim and offering a package that suit the customer budget to make the customer happy by using our agency, in addition to that I was also responsible for issue flight tickets and reserve airport shuttle to their destinations.
And in the last hour before our group boarded I go to the airport to assist our customers in everything they need in there, preparing the boarding pass, provide the name tags .etc.
I personally created a website that’s include all the services provided by our agency to facilitate the customers to make reservations and see what are the packages that we provide in a whole year.
I was working side by side with the marketing director like coordinate the production of public relations, media, promotions and advertisements, I was assisting in making and approving advertising campaigns, and assist in making the vendor contracts and expenditures, in addition to these duties I had some other duties like, greeting and welcoming the patients and their visitors at the main hospital gate and escort them to the different departments at the hospital, also I make hospital tours for the new comers showing them what we have regarding the rooms and the treatments machines are going to have during their stay at the hospital.
I also respond promptly to customers inquires, handle and resolve patient’s complains, process orders, forms, applications and requests also coordinate and communicate with internal departments, and always follow up on customer interactions. During my work at the hospital also I was also responsible to arrange internal and external meetings, events, and seminars that the general manager makes with the internal departments like quality department, insurance department, and with marketing department; I was also supervising the events that the hospital makes for marketing purposes in special occasions like physicians invitations to the hospital or trips arrangements, I was in charge in calling the doctors and calling the vendors to provide us with the invitation cards, call screening; I was also responsible on social media websites like Facebook, twitter, Drs, like posting useful materials and subjects into our pages online, with working closely with the residents physicians.
Spa receptionist
Utilize spa computers with skill and proficiency; document guest information in electronic record
as directed.
Familiarity with Spa Booking Softwares
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate
phone system accurately and efficiently.
Actively promote the spa, treatments, services, sessions and retail, as well as programs,
promotions and/or discounts available.Maintain eye contact when addressing external and internal guests; develop professional and
personalized relationship with regular guests.
Handle guests’ questions and concerns promptly, professionally and courteously.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring
complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low.
able to work without constant direct supervision and remain at assigned post for
extended periods of time.
positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Ability to perform the duties of the Retail Consultant as needed.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that
require attention.
