Yaaseen Patel

General Manager:
• Diligently maintained oversight of a multidisciplinary team consisting of security, cyber security, app development, research, marketing, accounts, booking and delivery staff.
• Monitoring and maintaining KPI targets, stakeholders, and other investors.
• Supportively guided and mentored staff whilst conducting regular welfare checks to ensure sustained motivation and performance.
• Dealing with multiple calls/complaints from customers being sympathetic/understanding with distressed and aggressive customers and solving problems quickly and effectively whilst making loyal customers.
• Making large impactful sales changes and gaining more profits that satisfy businesses and customers.
• Accurately compiled reports relating to performance and productivity.
• Efficiently delegated tasks ensuring timely completion by high company standards.
• Chaired frequent meetings with senior leadership to ensure collective alignment with organisational objectives.
• Selling outdoor/indoor equipment and heavy/light machinery including handy tools to private contractors B2B/B2C local and overseas.
• Selling from phone calls to emails, to setting up face-to-face meetings.
• Buying and selling on marketplaces such as eBay and PC websites and promoting advertising companies on social media such as Instagram, Facebook and Twitter.

Security Officer and Team Leader:
• Managed teams, delegated tasks and provided feedback.
• Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
• Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Identified, developed, implemented, and maintained security protocols for the organisation.

Youth Worker/ Adult Helper:
• Provided comprehensive assistance in a multi-disciplinary environment.
• Executed high-quality, face-to-face, and virtual sessions, offering tailored advice to meet service user needs.
• Collaborated with partner organisations to coordinate positive activities for young people.
• Mentored and guided vulnerable service users with pastoral and social support.
• Designed and delivered innovative projects to tackle crime in the local area.
• Supported users with a range of challenges including disabilities, and mental and physical abuse.