يعقوب حمدان

Dear Hiring Manager,

I am writing to express my interest in a managerial position within your organization. With over 15 years of experience in operations and customer service management in Kuwait, I have developed strong leadership, problem-solving, and organizational skills.

I am confident in my ability to contribute positively to your team and help achieve business goals.

Sincerely,
Yacoub Al-Hamdan

 Ensure that all projects delivered on time, within scope and within budget.
 Ensure resource availability and allocation.
 Develop a detailed project plan to monitor and track progress.
 Successfully manage the relationship with the client and all stakeholders.
 Establish and maintain relationships with third parties/vendors.
 Accomplishes human resource objectives by recruiting, selecting, training, appraising, assigning and coaching employees; enforcing policies and procedures.
 Quality assurance.
 Constantly monitor and report on progress of the project to all stakeholders.
 Present reports defining project progress, problems and solutions.
 Responsible for supervising the activities of product teams or staff in a manufacturing area. Assesses personnel and material levels to determine production schedules.
 Assigns personnel and monitors the flow of work in process through the manufacturing facility.
 Higher job levels establish operating policies and procedures, coordination of multiple functions within a manufacturing facility, establishing strategic plans to ensure production schedules met within established quality and cost objectives.
 Responsible for overall safety of personnel, company assets, and the surrounding environment.
Plans and schedules daily tasks, uses judgement on a variety of problems requiring deviation from standard practices. Inadequacies and erroneous decisions would cause moderate inconvenience and expense.

•  Creating an inspiring team environment with an open communication culture
 Setting clear team goals
 Delegating tasks and set deadlines for your internal team
 Create an inspiring team environment with an open communication culture
 Set clear team goals
 Delegate tasks and set deadlines
 Oversee day-to-day operation
 Monitor team performance and report on metrics
 Motivate team members
 Discover training needs and provide coaching
 Listen to team members’ feedback and resolve any issues or conflicts
 Recognize high performance and reward accomplishments
 Encourage creativity and risk-taking
 Suggest and organize team building activities

 Assess Customer Need
 Provide Customer Service
 Execute Sales
 Process Transactions
 Proving ability to build relationships with customers
 Showing proficiency in common computer programs, such as Microsoft Word and Excel
 Demonstrating a solid understanding of business and their product
 Possessing sales and customer service experience
 Having experience dealing with high volume of calls and e-mails

Ensure that all projects are delivered on-time, within scope and within budget.
•Ensure resource availability and allocation.
•Develop a detailed project plan to monitor and track progress.
•Successfully manage the relationship with the client and all stakeholders.
•Establish and maintain relationships with third parties/vendors.
•Accomplishes human resource objectives by recruiting, selecting, training, appraising, assigning and coaching employees; enforcing policies and procedures.
•Quality assurance.
•Constantly monitor and report on progress of the project to all stakeholders.
•Present reports defining project progress, problems and solutions.
RESPONSIBILITIES
PURCHASES GOODS AND SERVICES WITHIN ESTABLISHED
LIMITS AS PROVIDED BY THE DIVISION OF PURCHASES AND/ OR BUDGET DEVELOP A GROWTH STRATEGY FOCUSED BOTH ON FINANCIAL GAIN AND CUSTOMER SATISFACTION
•Conduct research to identify new markets and customer needs
•Developing a growth strategy focused both on financial gain and customer satisfaction
•Conducting research to identify new markets and customer needs
•Arranging business meetings with prospective clients
•Arrange business meetings with prospective clients
•Promote the company’s products/services addressing or predicting clients’ objectives
•Prepare sales contracts ensuring adherence to law-established rules and guidelines
•Keep records of sales, revenue, invoices etc.
•Provide trustworthy feedback and after-sales support
•Build long-term relationships with new and existing customers