Retail Relationship officer
Islamic International Arab Bank
Total years of experience :9 years, 3 Months
Ensures client satisfaction by providing prompt responses to Wholesale Bank Group client queries and addressing their needs to enhance client service.
Communicates clearly and in coordination with the Wholesale Bank Group Relationship Managers the service/operations related to borrowing and non-borrowing relationships.
Handle the process of opening Wholesale Bank Group accounts and ensures that related documents required are in order.
Interacts with Relationship Managers and others specified by the Team Leader for service delivery and MIS requirements.
Follows up daily on pending and outstanding issues and ensure timely remediation.
Route customer requests such as issuance of cheque books, transfers, change in address and signatories etc. to concerned departments with adequate controls.
Urge clients to renew their fixed deposits, increase transactions in coordination with the concerned relationship team.
Coordinate issuance of different certificates on behalf of commercial customers e.g. formation of new LLC/FZE companies, etc.
Ensure thorough and proper follow up and rectification of any audit comments.
Inform clients about checks returned in clearing / discounted checks and ensure that prompt delivery
Maintain proper and efficient filing system by daily update to the file. The files to be maintained and updated in order to allow easy reference.
Follow up with other support departments for problem solving & liaising with Relationship Managers for decision-making
.Ensures client satisfaction by providing prompt responses to Wholesale Bank Group client queries and addressing their needs to enhance client service.
Communicates clearly and in coordination with the Wholesale Bank Group Relationship Managers the service/operations related to borrowing and non-borrowing relationships.
Handle the process of opening Wholesale Bank Group accounts and ensures that related documents required are in order.
Interacts with Relationship Managers and others specified by the Team Leader for service delivery and MIS requirements.
Follows up daily on pending and outstanding issues and ensure timely remediation.
Route customer requests such as issuance of cheque books, transfers, change in address and signatories etc. to concerned departments with adequate controls.
Urge clients to renew their fixed deposits, increase transactions in coordination with the concerned relationship team.
Coordinate issuance of different certificates on behalf of commercial customers e.g. formation of new LLC/FZE companies, etc.
Ensure thorough and proper follow up and rectification of any audit comments.
Inform clients about checks returned in clearing / discounted checks and ensure that prompt delivery
Maintain proper and efficient filing system by daily update to the file. The files to be maintained and updated in order to allow easy reference.
Follow up with other support departments for problem solving & liaising with Relationship Managers for decision-making
Direct dealing with pilots, aviation companies, airlines and civil aviation authorities, regarding the strategic management of Over flight and Landing Permits Runway and Landing Slots Diplomatic clearances and other general aviation services
Good Degree