Technical Project Manager
NOKIA
Total years of experience :16 years, 7 Months
Manage a project team to successfully deliver all key project milestones and outcomes.
Develop detailed project plan and work with technical and management teams to deliver the customer's needs.
Manage the transformation of network managed services
Communicate and coordinate with both internal and external stakeholders to ensure project issues are solved smoothly.
TPM (Technical Project Manager) in Vodafone Qatar (VFQ)
Managing the transformation of VFQ wireless managed services into Front End technical support.
VFQ wireless (2G & 3G) technical support remote manager
Handle customer critical issues escalation through the back office channels during the integration
Ensure resource availability and allocation
Record and track change requests to ensure change requests are followed through to closure
Report and escalate to management as needed
Emirates: intervention for solving critical issue blocking delivery of new features. Excellence rewarded.
Saudi Arabia: 2 months First-off Activity for new feature; participated in solving critical situation. Excellence rewarded.
GPRS team leader; responsible for assigning tasks, putting training plans and managing team resources.
Working on remote technical support for GPRS and GSM; supporting BTS, BSC, TC & MFS.
Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the Service Level Agreement.
Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed.
Nigeria: preparing and presenting Enhancing customer services within technical support training to Front End teams.
Qatar: 5 months Technical Project Management team and First-off Activity for new product (B12 and MCRRH).
Slovakia: 3 months Front End support and managing customer’s needs. Excellence rewarded.
Level 2 technical support engineer in wireless department, 2G BSS team.
Expert in packet switching, GPRS and EDGE.
Supply input to and uses the knowledge management tools. Proactively share knowledge. Ensure every trouble identified is adequately documented for tracking purposes and learning opportunities.
Identify and collaborate with knowledgeable internal resources to understand and resolve technical issues. Interface with product business division (level 3/Technical Expertise Center).
Providing remote support with 24/7 on call duty.
Remote technical support for more than 30 customers in Europe, Middle East & Africa.
UNIX/IP oriented and software based.
Cameroon: Site intervention for critical outage and managing customer expectations
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