Regional Hub Support Executive
Migrate
Total years of experience :5 years, 10 Months
Overall Key Accountabilities:
Supporting the Regional Expansion of Migrate in the MENA Region and Providing Support to the Implementation on the Ground of the MENA Countries
Track revenue data to identify issues and recommend appropriate solutions based on trend analysis, regarding performance and time
Providing a Support Channel, Liaise between Country Managers and Teams across the MENA Region
Undertake the functional expert role regarding processes and tools to transfer the knowledge
Work directly with business units and country managers to develop short term strategic actions to reach quarterly objectives.
Overall Key Accountabilities:
Corporate Oversight and Control
Distributing targets and following up on achieving it
Reviewing the corporate reports, analyze the revenue data and compare to the financial statements of each business unit
Supporting business units with their daily reports and provide a consolidated report each week (support them to set weekly plans)
Monthly review to business units strategic actions and provide the needed support to achieve their goals
List of projects:
(Capability Building for the Libyan Ministry of Electricity Employees):-
Support the Libyan Ministry of Electricity to manage and implement building the capacity of 100 Technician and engineers, providing full academic and technical training.
(Better Work Jordan - Monitoring and Evaluating Resources):-
Support the “International Labor Organization (ILO)” & “International Finance Corporation (IFC)” partnership program, to assess and evaluate whether the worker/employee is treated according to a "Qualified Industrial Zone (QIZ)" qualifications or not, targeting the Garment Industry in Jordan.
(Better Work Global - Evaluating the impact of Supervisory skills training (SST)):-
provide project planning and implementation services for ILO-IFC Better Work Jordan
(Initial Phase - Human Resources Management System (HRMS)):-
Automating the following HR Operations into one customized and integrated software tool; Payroll Administration, Time and Attendance Management. (System customization requirements gathering and planning, Coordinate the development of all approved versions, review the technical requirements with IT vendor, link between the HR team and IT department, with the IT technical vendor regarding programing, system implementation, end user testing).
Also participated in the below projects:
Project No 1:
Skills Exchange between Jordanians and Syrian Refugees (UNDP) (2017)
Location: Jordan - Irbid
Client: United Nations Development Programme
Main Project Features: Training and Mentoring 110 Jordanians and 140 Syrian Refugees (93 MSME) inside al Irbid area. The purpose of this project is to help Jordanians establish micro businesses and provide the Syrians with temporary employment opportunities by being mentors for the Jordanians over a period of 7 months.
Project No 2:
Skills Exchange between Jordanians and Syrian Refugees (UNDP) (2016 - 2017)
Location: Jordan - Mafraq
Client: United Nations Development Programme
Main Project Features: Training and Mentoring 100 Jordanians and 100 Syrian Refugees inside al Mafraq area covering three municipalities (Za’tari, Bala’ma and Southern Suburb of Greater Mafraq). The purpose of this project is to help Jordanians establish micro businesses and provide the Syrians with temporary employment opportunities by being mentors for the Jordanians over a period of 7 months.
Overall Key Responsibilities:
Projects Requirement analysis
Planning
Resource management
Vendor Selection and Management
Oversight and control
Status reporting, dashboards, reviews
Risk and Issue management
Change control management
Time management
Projects Cost management
Projects quality management
Communications management
Methodology Development & Deployment
Project name:
(Support Gender Integration in the Jordan Compact, with UN Women)
Roles and Responsibilities: -
Assists in the development of project cost estimates and budgets, timelines and schedules;
Updating project plans;
Setting up meetings, taking notes, and compiling/distributing the minutes;
Tracking deliverable's;
Preparing presentations;
Maintaining project files and documentation;
Other general responsibilites:-
Identifying and define and analyze problems.
examining the truth and validity of arguments and evaluating the relative importance of ideas.
evaluating and weighing different sides of an argument, applying reason and logic to determine the merits of arguments, and drawing and evaluating conclusions from logical arguments and data analysis.
Setting and meeting performance targets for speed, efficiency, sales and quality;
Managing the daily running of the call center;
Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
Maintaining an up-to-date knowledge of industry developments and involvement in or membership of networks.
Monitoring random calls to improve quality minimize errors and track operative performance.
Recording statistics, user rates and the performance levels of the center, and preparing reports.
Handling the most complex customer complaints or inquiries.
Organizing staffing, including shift patterns and the number of staff required for meeting the demands.
Developing, implementing and reviewing core responsibilities and tasks.
Analyzing performance statistics and making decisions on the basis of these statistics.