Collection Manager
Madhura macro finance
Total des années d'expérience :2 years, 0 Mois
• Analysis of data interpreting gaps in transactions.
• Take ownership of customer while empathizing and prioritizing customer needs.
• Ensuring completion of transactions as per SLA (service-level agreement).
• Determine customer needs and provide appropriate solutions through relationship building.
• Maintaining process documents and SOP (standard operating procedure).
• To solve routine problems, largely through precedent and referral to general guidelines.
• Handling the query on an email